Overview
Work History
Education
Skills
Languages
Timeline
Generic

Micaela De Pina

Brockton,MA

Overview

7
7
years of professional experience

Work History

Food and Nutrition Representative

South Shore Hospital
05.2024 - Current
  • Supported dietitians in assessing client dietary needs and preferences.
  • Trained new team members on proper food handling techniques, safety protocols, and customer service standards.
  • Developed effective communication strategies for relaying pertinent dietary information between kitchen staff, dietitians, nursing personnel, and patients themselves.
  • Enhanced patient health outcomes by serving nutritious meals tailored specifically according to individualized care plans developed in consultation with the healthcare team.

Assistant Manager

Vicente's Supermarket
10.2023 - 02.2024
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Assistant Manager

Market Basket
03.2019 - 09.2023
  • Assisted in daily operations to ensure smooth workflow and team efficiency.
  • Collaborated with management to develop training programs for employee development.
  • Analyzed sales data to identify trends and inform strategic decision-making.
  • Trained new staff on operational procedures and customer service standards.
  • Resolved customer complaints effectively, maintaining high service quality standards.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Massasoit Community College
Brockton, MA
06-2026

Skills

  • Computer skills
  • Written and verbal communication
  • Teamwork
  • Weight management
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Relationship building

Languages

English
Native or Bilingual
Spanish
Full Professional
Portuguese
Native or Bilingual

Timeline

Food and Nutrition Representative

South Shore Hospital
05.2024 - Current

Assistant Manager

Vicente's Supermarket
10.2023 - 02.2024

Assistant Manager

Market Basket
03.2019 - 09.2023

High School Diploma -

Massasoit Community College

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Micaela De Pina