Micaela Fagan
Port Orchard,WA
Summary
Strategic compliance and risk management leader with over 10 years of experience in building regulatory frameworks and implementing operational processes. Influenced senior leadership on risk strategy and drove compliance improvements across diverse populations. Expertise includes DOT/FMCSA compliance, vendor oversight, data-driven risk assessment, and aligning stakeholders across legal, operations, and HR functions.
Overview
14
14
years of professional experience
Work History
Senior Risk Manager, DOT Compliance
Amazon
Greater Seattle Area
01.2021 - Current
- Own regulatory risk strategy for DOT Driver Qualification compliance across 11,500 Blue Badge drivers and Motor Vehicle Record oversight for 35,000 Yellow Badge drivers in all 50 U.S. states
- Authored risk evaluation framework adopted by legal and senior leadership to assess oversight for safety-critical medical qualification processes, incorporating case law analysis and regulatory defensibility standards to enhance compliance.
- Improved DQF review completion within 24 hours from 27% to 85%, reducing driver qualification gaps and strengthening audit readiness
- Led Correction of Error investigation addressing 11,000 drivers with incorrect qualification statuses during vendor transition, resulting in new launch runbooks, data pipeline playbooks, and enhanced governance frameworks
- Analyzed National Registry data on 8,981 drivers to identify medical certificate rejection patterns, creating standardized DOT physical guides that reduced rework and qualification timelines
- Expanded state-specific license compliance from 3 states to all 50, reducing inbound compliance cases by 70% and MVR review time by 80% per driver
- Challenged $58MM entitlement projection through detailed cost analysis, revealing $11.5MM in actual spend and $300K in annual savings, leading leadership to halt a multi-year initiative
Program Manager, DOT Compliance
Amazon
Greater Seattle Area
01.2019 - 01.2021
- Managed DOT compliance program for Amazon 1P and DSP, overseeing driver qualification lifecycle from onboarding to ongoing monitoring to ensure regulatory adherence
- Directed DQF vendor transition, migrating 15,000 files with minimal operational disruption and increasing compliance oversight by 50% within six months
- Partnered with PXT Screening to develop SOP ensuring 100% compliance with 49 CFR 383.51 disqualification requirements for CDL drivers
- Developed Power BI dashboard for operations and compliance teams, streamlining reporting process and cutting manual efforts by 50%
- Developed Power BI dashboard for operations, compliance, and audit managers, reducing manual reporting efforts by 50%
Operations and Compliance Specialist
Tesla
Greater Seattle Area
01.2013 - 01.2019
- Managed vehicle registration, licensing, and financing documentation for Northwest region, ensuring regulatory accuracy across multiple state jurisdictions to maintain compliance and mitigate risks
- Managed vehicle registration, licensing, and financing documentation for the Northwest region, ensuring regulatory accuracy across multiple state jurisdictions
- Improved delivery flow and cross-functional communication between sales, service, and financing teams
- Streamlined delivery flow and enhanced cross-functional communication between sales, service, and financing teams, resulting in more efficient operations
Education
Bachelor of Science - Anthropology and International Business
Santa Clara University
Semester Abroad - Roman Archeology
Loyola University Chicago, John Felice Rome Center
Skills
- DOT/FMCSA regulations
- Regulatory risk assessment
- Risk evaluation frameworks
- Regulatory interpretation
- Jurisdictional compliance
- Audit preparation
- SOP development
- Policy development
- Action planning
- Program management
- Vendor transitions
- Change management
- Stakeholder alignment
- Data pipeline oversight
- Data visualization tools
- Power BI
- Dashboard development
- Trend analysis
- Departmental collaboration
Timeline
Senior Risk Manager, DOT Compliance
Amazon
01.2021 - Current
Program Manager, DOT Compliance
Amazon
01.2019 - 01.2021
Operations and Compliance Specialist
Tesla
01.2013 - 01.2019
Bachelor of Science - Anthropology and International Business
Santa Clara University
Semester Abroad - Roman Archeology
Loyola University Chicago, John Felice Rome Center