Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Micaela Gliosci

Arlington Heights,IL

Summary

Caring and motivated professional with experience in childcare, wellness, and customer service. I’ve managed teams, supported families, and helped businesses grow while always putting people first. From guiding children of all ages—including infants, twins, and those with special needs—to leading sales teams and coaching staff, I bring patience, adaptability, and strong communication to every role. I enjoy creating safe, supportive spaces where others can learn, grow, and feel cared for.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Professional Nanny

Private
10.2024 - Current

Provided full-time care for three young children, ages 1, 2, and 4, in a nurturing and structured home environment. Created age-appropriate daily routines that supported developmental milestones, including meal preparation, educational play, outdoor activities, and nap schedules. Maintained a safe and engaging environment by balancing supervision with opportunities for exploration and learning. Assisted with early language development, and social skills through positive reinforcement and patience. Communicated regularly with parents to align on routines, progress, and needs, while fostering a loving and dependable relationship with the children.

General Sales Manager

StretchLab and Stretch Zone
07.2023 - 10.2024

Led sales and community outreach for a boutique wellness studio, helping people discover the benefits of assisted stretching. Supported and motivated the sales team by setting clear goals, offering training, and encouraging a consultative, relationship-based approach. Built lasting connections with clients through personal outreach, in-studio events, and partnerships in the community, which grew memberships and improved retention. Oversaw day-to-day operations at the front desk—including scheduling, billing, and customer service—to make sure every client had a smooth and positive experience. Created a welcoming, high-energy environment where both staff and clients felt supported in reaching their health and mobility goals.

Stretch Therapist

Stretch Zone & Stretch Lab
07.2023 - 10.2024

Delivered one-on-one assisted stretching sessions to clients of all ages and fitness levels, improving mobility, flexibility, and overall wellness. Assessed individual needs and created customized stretch programs tailored to client goals, health history, and limitations. Educated clients on proper body mechanics, recovery techniques, and wellness practices to support long-term results. Maintained detailed session notes, ensured client safety, and adhered to protocols and standards. Built strong client relationships through professionalism, empathy, and consistent results, contributing to high client satisfaction and retention.

Self-Employed | Childcare & Handmade Goods

Self Employed Services
03.2020 - 05.2023

Provided reliable childcare for families with children ages 4 months to 9 years, including experience with multiples, twins, and children with special needs. Supported developmental growth through play, structured routines, and personalized care tailored to each child’s needs. At the same time, ran a small candle-making side business, creating and selling handmade products at a local level. Learned to balance responsibility, creativity, and customer service while meeting the needs of both families and buyers.

Shift Manager

Foss Swim School
06.2017 - 03.2020

Oversaw daily operations of a busy swim school, ensuring safety, quality instruction, and excellent customer service. Monitored pool deck activities, coached and supported instructors, and enforced safety protocols as a certified lifeguard. Coordinated staff scheduling, led shift briefings, and provided real-time feedback to maintain smooth lesson flow and positive team culture. Communicated regularly with parents to address questions and share student progress. Managed operational tasks including equipment setup, inventory, and incident documentation, while fostering a safe, fun, and welcoming environment aligned with Foss Swim School standards.

Special Needs Swim Instructor

Foss Swim School
10.2016 - 03.2020

Provided individualized swim instruction for children and adults with diverse physical, developmental, and behavioral needs. Adapted teaching methods to match each student’s abilities, ensuring safety, progress, and confidence in the water. Partnered closely with families to understand unique goals and challenges, offering encouragement and clear communication. Collaborated with shift managers and fellow instructors to maintain a safe, inclusive, and supportive learning environment. Demonstrated patience, creativity, and specialized training to help students achieve water safety skills and personal milestones while fostering trust and enjoyment in the swim experience.

Office Administrative Assistant

Foss Swim School
06.2016 - 06.2017

Managed front desk operations and administrative support to ensure smooth daily function of the swim school. Handled student registration, scheduling, and class placement with accuracy and attention to detail. Provided excellent customer service by answering inquiries, resolving concerns, and maintaining positive relationships with families. Processed payments, maintained records, and supported staff with communication and coordination needs. Contributed to a welcoming and organized environment.

Education

Associate of Applied Science - Science

William Rainey Harper College
Palatine, IL
05.2022

Skills

  • Leadership & Team Support – guided staff, led shifts, trained teams, and fostered a positive work culture
  • Childcare & Special Needs Care – provided safe, nurturing, and developmentally appropriate care for infants to school-age children, including multiples and special needs
  • Customer & Client Relations – built strong, lasting relationships with families and clients through communication, trust, and personalized service
  • Sales & Business Growth – increased memberships and retention through outreach, community partnerships, and consultative selling
  • Operations & Administration – managed scheduling, billing, class placement, and day-to-day business functions with accuracy and efficiency
  • Adaptability & Problem Solving – balanced multiple roles, adjusted to diverse needs, and stayed calm and resourceful in fast-paced or challenging situations

Certification

ACE Certified Personal Trainer (2023-2025)

Timeline

Professional Nanny

Private
10.2024 - Current

General Sales Manager

StretchLab and Stretch Zone
07.2023 - 10.2024

Stretch Therapist

Stretch Zone & Stretch Lab
07.2023 - 10.2024

Self-Employed | Childcare & Handmade Goods

Self Employed Services
03.2020 - 05.2023

Shift Manager

Foss Swim School
06.2017 - 03.2020

Special Needs Swim Instructor

Foss Swim School
10.2016 - 03.2020

Office Administrative Assistant

Foss Swim School
06.2016 - 06.2017

Associate of Applied Science - Science

William Rainey Harper College
Micaela Gliosci