Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Micaela Gonzales

DC,DC

Summary

Results-driven professional seeking a challenging leadership role that leverages strategic vision, communication skills and collaborative approach to drive team success, utilizing expertise in team leadership, communication and operational efficiency to deliver exceptional results.

Overview

4
4
years of professional experience

Work History

Supervisor

American Airlines
03.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Cross Functional Agent

American Airlines
12.2022 - 03.2024
  • Manage flight departures and arrivals
  • Coordinate passenger boarding and departure processes
  • Handle seat assignments, upgrades, and special services
  • Address passenger concerns and resolve issues
  • Monitor flight status and adjust gate plans
  • Provide exceptional customer service
  • Collaborate with airport staff and other airlines
  • Handle irregular operations (delays, cancellations)
  • Maintain accurate records and reports
  • Adhere to safety protocols and procedures

Manager

Ross Dress for Less
01.2021 - 12.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.

Education

High School Diploma -

Hallmark Charter
Fresno, CA
06-2019

Skills

  • Training and mentoring
  • Processes and procedures
  • Schedule development
  • Priority management
  • Multitasking Abilities
  • Team building
  • Reliability
  • Time management abilities
  • Problem-solving abilities
  • Team Leadership

Languages

Spanish
Professional Working

Timeline

Supervisor

American Airlines
03.2024 - Current

Cross Functional Agent

American Airlines
12.2022 - 03.2024

Manager

Ross Dress for Less
01.2021 - 12.2023

High School Diploma -

Hallmark Charter

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Micaela Gonzales