MICAELA HANSHEW
Denton,TX
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Student Experience Rep
University Of North Texas
10.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Elite Ambassador Tour Guide
North Central Texas College
08.2022 - 06.2023
- Greeted customers and clients to create welcoming atmosphere.
- Served as organization ambassador at various charity events, promoting mission and values.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
Server/Trainer
Cracker Barrel
08.2021 - 04.2022
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
Education
High School Diploma -
Krum High School
Krum, TX05.2022
Skills
- Organization
- Customer Support
- Goal-oriented mindset
- Data entry proficiency
- Staff Training
- Public Speaking
- Problem-Solving
- Communication
- Computer Skills
- Time Management
- Adaptability
- Teamwork
Timeline
Student Experience Rep
University Of North Texas
10.2023 - Current
Elite Ambassador Tour Guide
North Central Texas College
08.2022 - 06.2023
Server/Trainer
Cracker Barrel
08.2021 - 04.2022
High School Diploma -
Krum High School