Micaela Heckmann
Orlando
Summary
Passionate and knowledgeable wine professional with 4 years of experience in fine dining environments and expertise in supporting wine programs and curating wine pairings as part of delivering outstanding guest experiences. As a certified Introductory Sommelier through the Court of Masters Sommeliers of America, I have a keen eye for detail, a commitment to excellence in service, and a proven ability to educate guests and colleagues. Skilled in team management and customer satisfaction, I excel in creating memorable dining experiences and fostering customer loyalty. My exceptional communication skills enable me to effectively convey the stories of our wine and spirits producers, fostering enduring relationships with regular guests and consistently providing top-tier customer service. My ultimate goal is to contribute to Camille's reputation as a Michelin star fine dining restaurant, showcasing exquisite Vietnamese cuisine.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server Captain
Kaya
10.2022 - Current
- Leveraged in-depth wine knowledge from Kaya's beverage program to provide expert wine recommendations, resulting in a 20% increase in wine bottle sales.
- Collaborated closely with in-house sommelier to enhance guest experiences through wine pairings and tastings.
- Built strong customer relationships by engaging in wine-related conversations, fostering customer loyalty and satisfaction.
- Built strong relationships with regular customers by learning their names and orders, promoting long-term loyalty.
- Addressed and resolved customer concerns promptly, collaborating with management to resolve complex issues.
- Maintained high sanitation and safety standards while delivering and serving food.
- Explained menu ingredients and cooking processes to manage customer inquiries.
- Provided guests with dietary and allergy information to accommodate special requirements.
- Supported the development of wine pairings for a 5-wave tasting menu consisting of wines from established and emerging regions, resulting in memorable guest experience.
- Researched wine regions that featured varietals that paired perfectly with Filipino cuisine.
Independent Event Planner
Self
12.2010 - Current
- Planned both small and large events with unique budget, schedule and client demands.
- Organized sponsors to fund events and raise money for charitable organizations behind different galas.
- Located and secured facilities to make each event successful, verifying venue capacity for expected guest numbers and event plans.
- Kept staff aware of requirements and coordinated event activities, spotting and correcting problems at different stages.
- Maintained on-site presence during events to consistently meet quality expectations.
Head Hostess
Ran-Getsu of Tokyo
04.2004 - 07.2007
- Managed reservations received through telephone and coordinated seating for appropriate dates, times, and party counts.
- Observed dining room to monitor guest satisfaction and provided assistance when needed.
- Met needs of guests by listening to special requests and accommodating accordingly.
- Handled banquet room and VIP reservations for private and special events.
- Set up and cleared tables at peak times to seat patrons more quickly.
- Informed guests about daily specials, new dishes, and changes in menu.
- Answered incoming calls and provided information regarding hours of operation, location, and menu items.
- Provided training and maintained schedules for 3-4 other Hosts/Hostesses.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL12.2009
Skills
- Team Management
- Wine Pairings
- Wine Knowledge
- Tableside Service
- Attention to Detail
- ServSafe Certification
- Food Safety Compliance
- Upselling strategies
- Wine pairing knowledge
- Inventory Management
- Staff Training and Development
- Special Events
- Organizational Skills
- Menu presentation
- Food and Beverage Upselling
- Introductory Sommelier Certification with CMS-A
Certification
- SafeStaff Foodhandler Training Program
- Introductory Sommelier with Court of Master Sommeliers of America
Timeline
Server Captain
Kaya
10.2022 - Current
Independent Event Planner
Self
12.2010 - Current
Head Hostess
Ran-Getsu of Tokyo
04.2004 - 07.2007
Bachelor of Science - Psychology
University of Central Florida
- SafeStaff Foodhandler Training Program
- Introductory Sommelier with Court of Master Sommeliers of America
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