Micaela Lawrence
Albuquerque,NM
Summary
Hardworking and committed to providing optimum service. Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Billing Specialist
Larry H Miller Toyota
05.2024 - Current
- Worked with multiple departments to check proper billing information.
- Audited and corrected billing and posting documents for accuracy.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
Payroll/HR
Larry H Miller Casa Chrysler Jeep
02.2023 - 05.2024
- Maintained confidentiality of employee records and payroll information.
- Confirmed compliance with all applicable federal, state and local payroll laws
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Provided customer service to employees regarding payroll inquiries and issues.
- Tracked employee vacation, sick and personal time.
- Processed timecards and payroll data for team of employees.
Automotive Biller
Larry H Miller Hyundai
08.2021 - 02.2023
- Checked documentation for appropriate coding, catching errors and making revisions.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
Warranty Clerk
Larry H Miller Dodge
03.2018 - 08.2021
- Stayed up to date on factory announcements and recalls.
- Organized claims paperwork and booked appointments with customers.
- Complied with confidentiality regulations in handling customer information.
- Submitted warranty claims
Education
Some College (No Degree) -
Central New Mexico Community College
Albuquerque, NMSkills
- Team Building
- Claims processing
- Paperwork coordination
- Appointment booking
- Credit card payment processing
- People skills
- Multitasking
- Organizational skills
- MS Office, Excel, ex
- High-energy attitude
- Adaptive team player
- Inbound and Outbound Calling
- Audit procedures
- Administering Payroll
- HR Support
- Check Processing
- New Hire Processing
- Stress Tolerance
Timeline
Billing Specialist
Larry H Miller Toyota
05.2024 - Current
Payroll/HR
Larry H Miller Casa Chrysler Jeep
02.2023 - 05.2024
Automotive Biller
Larry H Miller Hyundai
08.2021 - 02.2023
Warranty Clerk
Larry H Miller Dodge
03.2018 - 08.2021
Some College (No Degree) -
Central New Mexico Community College
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