Micaela M Nobile

At Il Fornaio, I developed a comprehensive understanding of both front-of-house and back-of-house management. As a manager overseeing a high-volume restaurant, my responsibilities encompass a wide range of these areas, including:

• Payroll Processing: Ensuring accurate and timely payroll management
• Safety Procedures and Incident Reports: Implementing and monitoring safety protocols, and documenting incident reports
• Guest Concerns and Complaints: Providing exceptional customer service and addressing guest inquiries and complaints
• Staff Scheduling: Coordinating the scheduling of all staff members, including administrative tasks, human resources, and compliance
• Interviewing, Hiring, and Onboarding: Conducting interviews, hiring new employees, and providing comprehensive onboarding training
• Financial Management: Overseeing financial reporting, including profit and loss (P&L) statements, general ledger (GL) management, sales forecasting, and budgeting
• Supplies Management: Ordering and monitoring supplies to ensure optimal inventory levels
• Performance Evaluation: Providing one-on-one feedback, conducting yearly reviews, and offering daily performance coaching to enhance employee performance
• 2023 Rookie of the year award

• Adherence to servers' rotation system is maintained, and the restaurant is thoroughly inspected to update table status
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

• Managing the sales and planning of events for customers
• Sending daily promotional emails to customers, monitoring event inquiries regarding new and existing events, providing event packages and pricing, and collaborating with customers to manage their budgets and preferences
• Drafting contracts for each event, planning and designing customized menus, arrangements, and party setups
• Responsible for staffing the restaurant, preparing it for the opening shift, answering phone calls and guests concerns, handling restaurant menus, accounts, scheduling appointments and reservations, and working with management to ensure the restaurant's success

• Responsible for ensuring customer satisfaction during checkout processes and providing exceptional service
• Maintaining a clean and organized work environment, restocking inventory, and answering customer inquiries
• Additionally, I was involved in inventory management, receiving shipments of new merchandise, verifying invoices, assigning retail prices to each item, and updating the store's system with the new prices

• Responsible for ensuring customer satisfaction during store visits, thereby fostering repeat business
• Operating cash register, processing sales transactions and introducing customers to the company's credit card program
• Contributing to the company's objective of increasing credit card sign-ups
• Assisting in maintaining a clean and organized store environment, preparing it for the following day's operations