Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Micaela Mendoza Martin

Lynchburg,VA

Summary

Proven leader with a track record of enhancing team performance and guest satisfaction. Motivated with engaging personality and anticipating customer needs to facilitate enjoyable experiences. Fluent in English, Spanish, Portuguese and skilled in respectful communication. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented with strong organizational skills.

Overview

4
4
years of professional experience

Work History

Waitress/Coffee Barista

Salvador
03.2020 - 08.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Used cash registers to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Counselor

Word of Life Bible Institute
06.2022 - 08.2022
  • Maintained accurate documentation of campers interactions, assessments, and progress notes for effective management.
  • Improved campers satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.

Student Ministry Intern

Hyland Heights Baptist Church
08.2023 - 08.2024
  • Organized weekly youth activities for increased church engagement.
  • Assisted in the development and execution of effective discipleship programs, fostering spiritual growth at various stages in their faith journey.
  • Oversaw administrative tasks such as maintaining membership records and coordinating communication efforts between staff and volunteers.
  • Facilitated classes and forums.
  • Lead both small groups and discipleship groups.

Education

No Degree -

Word of Life Bible Institute
Pottersville, NY
08.2023

Skills

  • Fluent in English, Spanish, Portuguese
  • Respectful Communication
  • Administrative Leadership
  • Crisis Response
  • Vocational Planning
  • Exceptional Problem Solver
  • Team Performance Management
  • Guest Services

Languages

Spanish
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Student Ministry Intern

Hyland Heights Baptist Church
08.2023 - 08.2024

Counselor

Word of Life Bible Institute
06.2022 - 08.2022

Waitress/Coffee Barista

Salvador
03.2020 - 08.2021

No Degree -

Word of Life Bible Institute

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Micaela Mendoza Martin