Micaela Murray
Laurel,MD
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Wheeled Vehicle Mechanic
Maryland Army National Guard
01.2023 - Current
- Supervise and perform maintenance, repair, and recovery operations on wheeled vehicles and select armored vehicles that serve the Army in a variety of mission-critical roles
- Inspect, service, maintain, repair, replace, adjust, and test wheeled vehicles, material handling equipment systems, subsystems and components, and automotive electrical systems, including wiring harnesses and starting and charging systems
Medical Biller (Contractor)
Flexible and Adaptable
01.2023 - 01.2024
- Reviewed patient diagnosis codes to verify accuracy and completeness
- Communicated with insurance providers to resolve denied claims and resubmitted
- Prepared billing statements for patients and verified correct diagnostic coding
- Posted payments and collections on regular basis
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Liaised between patients, insurance companies, and billing office.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
Retail Sales Associate
Target
06.2023 - 12.2023
- Helping guest in finding a specific item
- Push and stock products
- Execute adjacency changes, transitions, revisions and sales plans
- Organized the part of the sales floor assigned to me
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Retail Sales Associate
Bath & Body Works
05.2024 - Current
- Assists customers as they shop within a store.
- Greets customers and answers questions related to merchandise and store policies.
- Locates items for customers.
- Recommends specific products to meet customers' needs.
- Demonstrates how the merchandise works.
- Informs customers about special promotions or discounts.
- Accepts cash, credit cards, and other forms of payment.
- Processes exchanges or refunds of sold merchandise
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Answered questions about store policies and addressed customer concerns.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Howard High School
Columbia, MD06.2022
Wheeled Vehicle Mechanic -
U.S. Army Ordnance Center And School
Fort Lee, VA12.2022
Skills
- Driving
- Customer service
- Logistics
- Typing
- Basic math
- Computer skills
- Communication skills
- Time management
- Math
- Organizational skills
- Phone etiquette
- Administrative experience
- Pet care
- Animal care
- Data entry
- Filing
- Calendar management
- Retail math
- Outdoor work
- Swimming
- Guest services
- Team management
- Cash register
- Retail sales
- Cash handling
- Hospitality
- Guest relations
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Customer engagement
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Money handling
- Cash register operation
- Professional appearance
- Stocking and receiving
- Store maintenance
- Retail store operations
Certification
Driver's License, 05/01/23, 07/31/25
Timeline
Retail Sales Associate
Bath & Body Works
05.2024 - Current
Retail Sales Associate
Target
06.2023 - 12.2023
Medical Biller (Contractor)
Flexible and Adaptable
01.2023 - 01.2024
Wheeled Vehicle Mechanic
Maryland Army National Guard
01.2023 - Current
Wheeled Vehicle Mechanic -
U.S. Army Ordnance Center And School
Driver's License, 05/01/23, 07/31/25
High School Diploma -
Howard High School
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