Micaela Murray
Laurel,MD
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Wheeled Vehicle Mechanic
Maryland Army National Guard
Sykesville, US
01.2023 - Current
- Supervise and perform maintenance, repair, and recovery operations on wheeled vehicles and select armored vehicles that serve the Army in a variety of mission-critical roles
- Inspect, service, maintain, repair, replace, adjust, and test wheeled vehicles, material handling equipment systems, subsystems and components, and automotive electrical systems, including wiring harnesses and starting and charging systems
Medical Biller (Contractor)
Flexible and Adaptable
Greenbelt, US
01.2023 - 01.2024
- Reviewed patient diagnosis codes to verify accuracy and completeness
- Communicated with insurance providers to resolve denied claims and resubmitted
- Prepared billing statements for patients and verified correct diagnostic coding
- Posted payments and collections on regular basis
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Liaised between patients, insurance companies, and billing office.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
Retail Sales Associate
Target
Laurel, US
06.2023 - 12.2023
- Helping guest in finding a specific item
- Push and stock products
- Execute adjacency changes, transitions, revisions and sales plans
- Organized the part of the sales floor assigned to me
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Retail Sales Associate
Bath & Body Works
Hanover, MD
05.2024 - Current
- Assists customers as they shop within a store.
- Greets customers and answers questions related to merchandise and store policies.
- Locates items for customers.
- Recommends specific products to meet customers' needs.
- Demonstrates how the merchandise works.
- Informs customers about special promotions or discounts.
- Accepts cash, credit cards, and other forms of payment.
- Processes exchanges or refunds of sold merchandise
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Answered questions about store policies and addressed customer concerns.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Howard High School
Columbia, MD06.2022
Wheeled Vehicle Mechanic -
U.S. Army Ordnance Center And School
Fort Lee, VA12.2022
Skills
- Driving
- Customer service
- Logistics
- Typing
- Basic math
- Computer skills
- Communication skills
- Time management
- Math
- Organizational skills
- Phone etiquette
- Administrative experience
- Pet care
- Animal care
- Data entry
- Filing
- Calendar management
- Retail math
- Outdoor work
- Swimming
- Guest services
- Team management
- Cash register
- Retail sales
- Cash handling
- Hospitality
- Guest relations
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Customer engagement
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Money handling
- Cash register operation
- Professional appearance
- Stocking and receiving
- Store maintenance
- Retail store operations
Certification
Driver's License, 05/01/23, 07/31/25
Timeline
Retail Sales Associate
Bath & Body Works
05.2024 - Current
Retail Sales Associate
Target
06.2023 - 12.2023
Medical Biller (Contractor)
Flexible and Adaptable
01.2023 - 01.2024
Wheeled Vehicle Mechanic
Maryland Army National Guard
01.2023 - Current
Wheeled Vehicle Mechanic -
U.S. Army Ordnance Center And School
High School Diploma -
Howard High School