Summary
Overview
Work History
Education
Skills
Timeline
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Micaela Ortiz-Wilson

Summary

Agile and adaptable staff leader with stellar work ethic, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

3
3
years of professional experience

Work History

Leasing/ Assistant Manager

Commerce Capital Partners
10.2019 - 10.2020
  • Assists in managing all aspects of a building's occupancy and maintenance, collecting monthly fees and maintaining records of payments, marketing, complying with anti-discrimination laws, renting and advertising and rental activity, conducting In-person and virtual tours to present professionally the features and benefits of the beautiful property, secured lease agreements from qualified prospects
  • Our closing ratio goal was 100%
  • My closing ratio ranged from 95%-100%
  • As an assistant manager, I always strive to make all residents feel welcome and comfortable at their home and community
  • Additional duties including answering and greeting all incoming calls and call- backs, using the knock program
  • Work orders ensuring that all maintenance requests are handled in a prompt, efficient, and cost effective manner
  • Ensuring a high communication between all staff members
  • Completing lease agreements, move in paperwork, completing move in file




Lead Cashier / Operator

Ashley
10.2018 - 10.2019
  • Receiving payments Writing up sales tickets, Offering financing options, and completing financing agreements.
  • Calling customers to verify contact information, addresses and payment status Calling customers to set up deliveries and pickups Answering / returning all incoming phone calls Assisting customers by transferring calls, providing information, answering questions
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Leasing Agent

MEB Management
12.2020 - 05.2021
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed and followed up on tenant renewal notices.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Recruited new residents through website advertising and marketing.
  • Monitored advertising effectiveness by gathering information about market competition in local area.

Education

Bachelor's Bachelor of the Arts 15800 -

Florida Memorial University
Miami Gardens, NW, nd, FL

Skills

  • SKILLS & QUALIFICATIONS
  • Communication Skills
  • Organizational Skills
  • Leadership Skills
  • Time Management Skills
  • Customer Service Skills
  • Quick learner
  • Staff Management

Timeline

Leasing Agent

MEB Management
12.2020 - 05.2021

Leasing/ Assistant Manager

Commerce Capital Partners
10.2019 - 10.2020

Lead Cashier / Operator

Ashley
10.2018 - 10.2019

Bachelor's Bachelor of the Arts 15800 -

Florida Memorial University

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Micaela Ortiz-Wilson