Hi, I’m
Micaela Pettigrew
Pasadena,CA
Summary
Administrative leader dedicated to training and mentoring top talent while cultivating a productive work culture. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel with these skills and a strong work ethic.
Overview
14
years of professional experience
Work History
California Correctional Health Care ServicesRancho Cucamonga, CA
Staff Services Manager I
07.2019 - Current
Job overview
- Hired team and developed and determined new workload of 6 staff. Monitored their skills and established their responsibilities.
- Documented business processes and analyzed procedures to align with changing business needs.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Implemented process improvements to automate office operations.
California Correctional Health Care ServicesRancho Cucamonga, CA
Associate Governmental Program Analyst
10.2014 - 07.2019
Job overview
- Established program timelines and milestones.
- Prepared reports detailing findings of program studies.
- Uploaded and assessed program validations and requirements.
- Recorded results and plans by delivering findings and suggestions.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Audited data and removed discrepancies to bring reporting numbers down by over 20%.
- Created report templates to reduce monthly completion time by 75%.
California Correctional Health Care ServicesElk Grove, CA
Staff Services Analyst
10.2012 - 10.2014
Job overview
- Compiled information and submitted monthly reports.
- Led special projects to review areas such as total Request for Services, Hospital Bed Days, Hospital Costs and Administrative Costs.
- Created documents, correspondence and memos to update leadership and team members.
- Documented business processes and analyzed procedures to align with changing business needs.
- Implemented process improvements to automate office operations.
- Supported 35 institutions by providing them data in order to reach milestones.
California Correctional Health Care ServicesSacramento, CA
Office Technician
01.2011 - 10.2012
Job overview
- Support Deputy Medical Executive, department leadership, management and staff
- Provided clerical support to company employees by copying, faxing and filing documents.
- Received and routed business correspondence to correct departments and staff members.
- Responded to inquiries from callers seeking information.
- Drafted professional memos and letters to support business objectives and growth.
- Managed multiple projects simultaneously using organizational skills.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
- Created PowerPoint presentations to be presented for 35 institutions on monthly basis.
San Joaquin Delta CollegeStockton, CA
Secretary I
05.2008 - 09.2010
Job overview
- Created student matrix and staff resources guide that was used for campus-wide distribution to all incoming students and staff
- Social Media Content Creator & Manager - Trained Professors in new social media including Facebook, Twitter and Blogger, allowing them to connect to their students on personal level
- Event Coordinator for several offsite/onsite events for staff development and training of over 50 people
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Drafted agendas, recorded minutes and created documents for meetings.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Education
Pasadena City CollegePasadena, CA
Associate of Arts from Arts Communications
05.2022
Pasadena City CollegePasadena, CA
Associate of Arts from Humanities
05.2022
Skills
- Performance Appraisal/Management
- Data Analysis
- Critical Thinking
- Public Speaking
- Organization
- Customer Service
Accomplishments
- Lean Six Sigma White Belt Training (03/2017)
- Supervisor’s Guide to Performance and Progressive Discipline (12/2019)
- Excel 2, 3a & 3b – Formulas & Functions, Macros & Advanced Features (9/2020)
Timeline
Staff Services Manager I
California Correctional Health Care Services
07.2019 - Current
Associate Governmental Program Analyst
California Correctional Health Care Services
10.2014 - 07.2019
Staff Services Analyst
California Correctional Health Care Services
10.2012 - 10.2014
Office Technician
California Correctional Health Care Services
01.2011 - 10.2012
Secretary I
San Joaquin Delta College
05.2008 - 09.2010
Pasadena City College
Associate of Arts from Arts Communications
Pasadena City College
Associate of Arts from Humanities
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