Micaela Pinuelas
Castroville,United States
Summary
Dynamic Recruitment Specialist with a track record at Girl Scouts of California’s Central Coast, enhancing troop experiences and community engagement through exceptional relationship-building and event planning. Skilled in customer relationship management and conflict resolution, I excel in creating impactful programs and fostering strong community ties. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Recruitment Specialist
Girl Scouts of California’s Central Coast
Castroville , Ca
11.2023 - Current
- Developed strong relationships with troop leaders and community representatives.
- Improved overall experience through consistent communication, personalized support, and thorough follow-ups during the beginning stages of a troop.
- Actively preparing and executing impactful programs within the local community.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Precinct Services Assistant Manager
Monterey County Elections
07.2020 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented staff training programs to elevate service standards and knowledge.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Collections Agent
Credit Consulting Services CCS
08.2015 - 08.2019
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full
- Handled disputed calls with a turn out of high percentage positive feedback
Education
GED -
Fresno City College
Fresno, CA2002
Skills
- Payment Arrangement
- Skip Tracing
- Collections processing
- Account Management
- Active listening abilities
- Event Planning
- Call center experience
- Sales experience
- Risk Management
- Conflict resolution techniques
- Negotiation and Resolution
- Pleasant Telephone Demeanor
- Persuasive Negotiation
- Customer Relationship Management
- Payment Scheduling
- Conflict Resolution
- Payment management
- Fair Debt Collections Practices
- Payment Processing
Timeline
Recruitment Specialist
Girl Scouts of California’s Central Coast
11.2023 - Current
Precinct Services Assistant Manager
Monterey County Elections
07.2020 - 11.2023
Collections Agent
Credit Consulting Services CCS
08.2015 - 08.2019
GED -
Fresno City College
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