Micaela Plankey
North Reading,MA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Office Manager
Berry Mechanical Service
05.2020 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Typing invoices, corresponding to clients and billing for clients
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated special projects and managed schedules.
Office Assistant
Harmeling Physical Therapy
05.2018 - 04.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Input data into spreadsheets and databases.
Receptionist
Herrick House
10.2016 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
Accountant Receptionist
Daniel J MacDonald CPA
09.2015 - 09.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Bachelor of Science - Psychology
Salem State University
Salem, MA05.2018
High School Diploma -
Covenant Christian Academy
Peabody, MA06.2014
Skills
- Bookkeeping
- Compliance Monitoring
- Customer Service
- Administrative Support
- Billing
- Office Management
- Data Entry
- Excellent Multi-Tasking Ability
- Organizational Skills
- Scheduling
- Clerical Support
Timeline
Office Manager
Berry Mechanical Service
05.2020 - Current
Office Assistant
Harmeling Physical Therapy
05.2018 - 04.2020
Receptionist
Herrick House
10.2016 - 04.2020
Accountant Receptionist
Daniel J MacDonald CPA
09.2015 - 09.2016
Bachelor of Science - Psychology
Salem State University
High School Diploma -
Covenant Christian Academy