Micaela Rivas
Fair Lawn,New Jersey
Summary
Personable and dedicated customer service representative and administrative professional. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Children's Entertainer
Camp
New York, NY
04.2022 - 01.2024
- Worked collaboratively with other entertainers to create unique experiences for guests.
- Conducted research into new ideas for entertainment activities that would appeal to different age groups.
- Managed customer service inquiries from potential clients regarding booking availability and pricing information.
Receptionist Administrator
Club Pilates Franchise LLC
Paramus, NJ
11.2020 - 05.2021
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Responded promptly to emails from customers and other departments within the organization.
- Created spreadsheets to track customer information such as contact details and preferences.
- Participated in regular training sessions related to customer service best practices.
Marketing Assistant
Keevily Spero Whitelaw Inc.
Harrison, NY
05.2016 - 09.2018
- Created presentations for internal meetings or external clients using PowerPoint and Photoshop.
- Participated in brainstorming sessions to generate new ideas for campaigns or initiatives.
- Managed email campaigns by creating automated workflows and writing compelling copy for newsletters.
- Collaborated with design teams to create visuals that enhance messaging across all marketing channels.
- Researched and updated customer records in database system.
Education
Associate of Arts - Art
American Musical And Dramatic Academy - New York
New York, NY10-2022
High School Diploma -
Fort Lee High School
Fort Lee, NJ06-2018
Skills
- Client Relations
- Problem-solving abilities
- Sales expertise
- Customer Service
- Microsoft Office expertise
- Graphic Design
- Marketing media
- POS Systems
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Children's Entertainer
Camp
04.2022 - 01.2024
Receptionist Administrator
Club Pilates Franchise LLC
11.2020 - 05.2021
Marketing Assistant
Keevily Spero Whitelaw Inc.
05.2016 - 09.2018
Associate of Arts - Art
American Musical And Dramatic Academy - New York
High School Diploma -
Fort Lee High School