Micaela Rose
Seward,Alaska
Summary
Observant & organized individual with well-honed customer service experience, labor, safety, basic computer and teamwork experience. Confident, sharp, resilient and adaptable in adverse, fast-paced environments.
Overview
1
1
year of professional experience
Work History
Casual Longshoremen
International Longshoremen Warehouse Union #60
05.2022 - 09.2023
- Loaded and unloaded luggage onto and off of trucks & cruise ships
- Loaded food & beverage provisions onto cruise ships and unloaded cruise ship trash
- Organizing & matching luggage tags
- Working as a team to ensure proper safety procedures while operating heavy & hazardous equipment
Expeditor
Mermaid Grotto Cafe & Boutique
07.2023 - 08.2023
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Organized & prioritized food tickets to assist servers by running food orders to the correct seated tables.
Front Desk Agent
Seward Gateway Hotel
03.2023 - 06.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Collected room deposits, fees, and payments
- Answered customer telephone calls promptly and appropriately handled needs
- Used internal software to process reservations, check-ins and check-outs
- Maintaining communication with maintenance & housekeeping
Client Service Representative
H & R Block Tax Services
12.2022 - 03.2023
- Answering phones, making appointments, answering emails, sending appointment reminders
- Actively listening to new & existing clients to match them with Tax Professionals that best suite clients level of needs
- Scanning & uploading tax documents using modern computer software systems
- Assistance to Tax Professionals by relaying messages, preparing paperwork, managing flow of the office.
- Providing customer service in fast-paced, diverse environment
Education
GED -
AVTEC - Alaska's Institute of Technology
Seward, AK05.2013
Skills
- Social Perceptiveness
- Heavy Lifting
- Safety Awareness
- Customer Service
- Effective Communication
- Adaptability
- Basic Computer Skills
- Decision Making
- Conflict Resolution
- Interpersonal Skills
- Critical Thinking
- Organization in Fast-Paced environment
- Computer Skills
- Resiliency
References
Ruth Pullins
Job Title: Landlord
Years Known: 24 Years
Contact Number: 1 (541)-999-2998
Email: cmoremoose@gmail.com
Lisa Rininger
Job Title: Retired Adult Education Instructor
Years Known: 12 Years
Contact Number: 1 (907)-362-3670
Email: lisajorininger@gmail.com
Elle Zernia
Job Title: Owner & Supervisor Mermaid Grotto
Years Known: 11 Years
Contact Number: 1 (907)-362-1353
Email: mermaidgrottoswag@gmail.com
Lacey Connor
Job Title: Multi-Unit Team Leader / Supervisor
Years Known: 9 Months
Contact Number: 1 (907)-330-7466
Timeline
Expeditor
Mermaid Grotto Cafe & Boutique
07.2023 - 08.2023
Front Desk Agent
Seward Gateway Hotel
03.2023 - 06.2023
Client Service Representative
H & R Block Tax Services
12.2022 - 03.2023
Casual Longshoremen
International Longshoremen Warehouse Union #60
05.2022 - 09.2023
GED -
AVTEC - Alaska's Institute of Technology
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