Summary
Overview
Work History
Education
Skills
Timeline
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MICAELA VALLE

Corona,CA

Summary

Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.

Overview

5
5
years of professional experience

Work History

CSR

Vie Logistics, Inc
Corona, CA
07.2023 - Current
  • Receive and process incoming orders, ensuring accuracy of information.
  • Answering inbound calls, chats and emails to facilitate customer service.
  • Displaying outstanding verbal communication abilities in customer interactions.
  • Contiguously gathering feedback from customers regarding products and services.
  • Maintaining up-to-date knowledge of company products and services.
  • Managing multiple tasks simultaneously while providing excellent customer service experience.
  • Handling customer inquiries and complaints in a timely manner.
  • Updating existing records with new or revised information as needed.
  • Utilizing warehouse management systems to track orders, update stock levels, and generate reports.
  • Continuously collaborating with other teams to ensure successful completion of tasks. Providing support to other departments by completing clerical tasks as needed.
  • Developed and maintained effective partnerships with team members and leaders.

Office Administrative Assistant

Red Ruby International Logistics, Inc.
Corona, CA
04.2021 - 05.2023
  • Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
  • Assisted with scheduling meetings and appointments for the office staff.
  • Responded promptly to customer inquiries via email or phone.
  • Organized and maintained filing systems, both paper and electronic.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Managed employee records including payroll information, attendance tracking, vacation time requests.
  • Set up new hire paperwork according to company standards.

Office Manager

United Labs Services, Inc.
Corona, CA
02.2019 - 02.2021
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Developed effective communication strategies between departments within the organization.
  • Assisted in recruiting, onboarding and training new employees.
  • Supervised staff members, organized schedules and delegated tasks.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Education

High School Diploma -

Lee V. Pollard High School
Corona, CA
06-2017

Skills

  • Prioritization
  • Courteous demeanor
  • Multi-Task Management
  • Shipping and receiving understanding
  • Warehouse Software Systems

Timeline

CSR

Vie Logistics, Inc
07.2023 - Current

Office Administrative Assistant

Red Ruby International Logistics, Inc.
04.2021 - 05.2023

Office Manager

United Labs Services, Inc.
02.2019 - 02.2021

High School Diploma -

Lee V. Pollard High School

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MICAELA VALLE