Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micaela Varlack

Columbus,GA

Summary

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Overview

7
7
years of professional experience

Work History

Office Manager

Southeastern Gastroenterology Associates
01.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Addressed and remedied all patient or team member issues.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
  • Consulted with healthcare professionals on business decisions.
  • Managed 60 employees with various personalities and from different cultures for large 200+physician practice.
  • Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
  • Assisted with regulatory issues such as compliance.
  • Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
  • Developed close working relationships with front office and back office staff.
  • Created and implemented organizational policies and procedures.
  • Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
  • Oversaw accounting, budgeting, and financial reporting.
  • Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Led transition to telehealth services, expanding patient access to care during challenging times.
  • Enhanced operational workflows, analyzing and redesigning processes for improved efficiency.
  • Facilitated culture of continuous improvement by initiating monthly feedback sessions with staff.

Manager of Patient Access

Family Practice Center
01.2018 - 01.2023
  • Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Educated all registration staff personnel regarding updates and changes to job positions.
  • Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
  • Collaborated with cross-functional teams to address challenges related to patient access operations, fostering an environment of continuous improvement and innovation.
  • Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.
  • Collaborated with clinical teams to ensure seamless patient transitions between departments, improving overall care quality.
  • Enhanced staff productivity by providing comprehensive training on patient access procedures and best practices.
  • Implemented innovative technology solutions to optimize patient data management and streamline communication among healthcare providers.
  • Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
  • Improved patient satisfaction by streamlining registration processes and implementing efficient scheduling systems.
  • Assure all appointment slots are utilized for practice
  • Plan, assign and direct workflow
  • Monitor department budget as assigned to ensure compliance with fiscal constraints as needed
  • Maintained knowledge up to date of all insurance regulations, managed care contracts and billing regulations, coding and fee schedules.
  • Monitor and act on master scheduling audit tools to bump,cancel,sign-offs on scheduling changes needed to maintain smooth schedule flow
  • Use of Press Ganey scorecard
  • Monitor Physician clinical commitment and credentialing as needed.
  • Reduced wait times for patients with effective resource management and staff allocation strategies.
  • Oversaw budget planning and management for the Patient Access department, optimizing resources while maintaining quality standards.
  • Created standard operating procedures for all Patient Access functions, ensuring consistency in service delivery across multiple departments.
  • Negotiated favorable contract terms with third-party vendors, ensuring cost-effective solutions for the organization''s Patient Access needs.
  • Implemented customer service training programs that led to increased employee satisfaction and a reduction in patient complaints.
  • Fostered an inclusive work environment by promoting open communication channels and encouraging collaboration among team members.
  • Developed comprehensive onboarding programs for new hires, setting them up for success in their roles and ensuring a seamless transition into the organization.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Education

CCMA - Certified Clinical Medical Assistant

First Step Health Agency
Columbus, Georgia
10-2015

Bachelor of Science - Biology

University of Phoenix
Tempe, AZ
04-2015

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Scheduling and calendar management

Timeline

Office Manager

Southeastern Gastroenterology Associates
01.2023 - Current

Manager of Patient Access

Family Practice Center
01.2018 - 01.2023

CCMA - Certified Clinical Medical Assistant

First Step Health Agency

Bachelor of Science - Biology

University of Phoenix

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Micaela Varlack