Micaelah Fulan

• Optimized workflows by identifying areas for improvement in existing processes and implementing changes accordingly.
• Contributed to product development by sharing valuable customer/sales feedback and insights with category teams.
• Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times. (20 minute average)
• Developed expertise in multiple products within the company portfolio, becoming a go-to resource for colleagues seeking guidance on specific features or functionalities.
• Followed up with sales to verify resolution of reported issues and initiated product replacement for unresolved opportunities.

• Implemented new item updates, ensuring products were displayed according to company guidelines for maximum exposure.
• Collaborated with cross-functional teams to ensure seamless product launches and updates.
• Secured valuable partnerships by representing the company at Food Shows and Trainings
• Managed cost and inventory for Forward Buys while maintaining adherence to financial constraints, resulting in cost-efficient outcomes.
• Boosted sales satisfaction rates through timely resolution of concerns and regular follow-ups on feedback received.

• Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Managed friendly and professional customer interactions.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
• Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.

(Outside internship from June 2014-August 2014)