Micaela V Eyong
Yonkers
Summary
Experienced Office Manager with strength in managing multiple projects simultaneously and fostering a cohesive staff.
Overview
11
11
years of professional experience
Work History
Account Manager
State Farm
12.2023 - Current
- Licensed In Personal Lines
- Efficient in Necho
- Submitted policy transactions
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Utilized CRM software to manage client relationships.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Utilized CRM software efficiently to manage leads, track interactions, and streamline workflow processes.
- Leveraged strong communication skills to clearly convey complex insurance concepts to clients, ensuring their understanding and satisfaction.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Promoted products and services using upselling and other sales strategies.
- Evaluated the impact of existing policies on organizational goals, recommending necessary modifications.
Night Auditor
Paper Factory Hotel
07.2021 - 08.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
Office Manager
High Touch LLC
07.2016 - 07.2020
- Solved problems timely and effectively, ensuring customer satisfaction.
- Maintained computer and physical filing systems.
- Received, screened and routed incoming calls.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Ordered all office supplies including ink cartridges, toner and paper.
Office Manager
B&H Garage Doors
03.2014 - 08.2016
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Arranged weekly office meetings for over 15 company employees.
- Ordered all office supplies including ink cartridges, toner and paper.
- Answered customer telephone calls promptly and in an appropriate manner.
- Supported technicians in equipment maintenance and repair.
Cashier Customer Service
Shell
03.2013 - 02.2014
- Maintained a friendly and customer-focused shopping platform.
- Processed customer transactions.
- Answered customer questions regarding merchandise and pricing.
Education
Biology
Lincoln High School
Yonkers, NY2011
Skills
- Administrative support
- Office management
- Staff management
- Clear oral/written communication
- Excellent multi-tasking ability
- Accounts payable / accounts receivable
- Bilingual- Spanish/ English
- Attention to Detail
- Problem-solving abilities
- Time Management
- Quotes and sales
- Call Center Customer Service
- Insurance Policy Sales
- Data Entry
- Customer Complaint Resolution
Timeline
Account Manager
State Farm
12.2023 - Current
Night Auditor
Paper Factory Hotel
07.2021 - 08.2023
Office Manager
High Touch LLC
07.2016 - 07.2020
Office Manager
B&H Garage Doors
03.2014 - 08.2016
Cashier Customer Service
Shell
03.2013 - 02.2014
Biology
Lincoln High School