Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael DeRoss

Pittsburgh,PA

Summary

Dynamic and results-driven professional with extensive experience at Applebee's Neighborhood Grill & Bar, excelling in customer service and operational efficiency. Proven track record in implementing marketing strategies that boosted revenue and ensuring food safety compliance. Adept at staff scheduling and fostering a collaborative team environment to achieve organizational goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Key Manager Bar

Applebee's Neighborhood Grill & Bar
West Mifflin, PA
05.2015 - Current
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
  • Implemented strategies designed to increase revenue through upselling techniques.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.

General Manager

7/11 Convenience Store
Pittsburgh, PA
01.2012 - 03.2015
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Restaurant Manager

Magtat Corportation
Baldwin, PA
03.2001 - 10.2012
  • Negotiated and executed purchasing programs for restaurant development.
  • Creating, managing, and overseeing a weekly schedule for multi-business staffing.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained updated knowledge through continuing education and advanced training.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Education

Some College (No Degree) - Accounting

Pennsylvania State University
University Park, PA

Skills

  • Customer service
  • Inventory control
  • Food safety compliance
  • Staff scheduling
  • Marketing strategies
  • Operational efficiency

Certification

  • ServSafe Certification
  • RAMP Certified

Timeline

Key Manager Bar

Applebee's Neighborhood Grill & Bar
05.2015 - Current

General Manager

7/11 Convenience Store
01.2012 - 03.2015

Restaurant Manager

Magtat Corportation
03.2001 - 10.2012

Some College (No Degree) - Accounting

Pennsylvania State University

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