Micaelo Duran
Los Angeles,CA
Summary
Sales professional with a proven track record of consistently exceeding sales quotas. Proficient in developing and maintaining strong client relationships at all levels, leading to successful sales outcomes for both new and existing customers. Demonstrates expertise in inbound and outbound prospecting, cold calling, lead generation, sales presentations, product demonstrations, and effectively utilizing CRM systems. Recognized as a top performer in the region with five prestigious awards as the top sales specialist, including a national honor as the top-ranking sales professional.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Executive, Mid-Markets
AT&T
03.2025 - Current
Sr Residential Connectivity Sales Specialist
Frontier Communications
09.2024 - Current
- Achieved national recognition by ranking 3rd in the nation and 1st in the West region, significantly contributing to the team's overall success and performance
- Led a high performing team, fostering an environment of growth and development by supporting new hires through comprehensive training programs that enhanced their learning experience and knowledge retention
- Organized and eased weekly team meetings to share best practices, promote collaboration, and drive continuous improvement in performance metrics
- Actively supported the director in strategic discussions focused on incentive programs, sales motivation tactics, and commission structures to enhance team productivity and engagement
Strategic Account Manager
SmartFinancial
04.2024 - 08.2024
- Drastically boosted revenue by skillfully managing upsell opportunities and regaining previous accounts, resulting in a remarkable 275% increase in weekly midline revenue
- Effectively oversaw 25 accounts, generating an impressive average weekly revenue of $18,500
- Collaborated with our engineering team to implement a customized CRM integration for a key client base acquired through external networking efforts
- Contributed to the development of a streamlined onboarding process in partnership with VPs, Directors, and management to facilitate a smoother transition and learning experience
- Exceeding KPI's set by the company's high achievement performance
Sr Integrated Solutions Consultant
AT&T
10.2023 - 04.2024
- Significantly increased revenue by successfully managing and expanding key accounts, resulting in a 189% growth in sales
- Achieved a 220% higher acquisition rate than our competitor and successfully obtained a top 5 ranking in the region for the Elite metrics
- Building and maintaining strong relationships within each account to drive retention and upsell opportunities
- Developing and presenting account plans to showcase strategic initiatives, performance metrics, and growth opportunities
- Collaborating with cross-functional teams, including sales, marketing, and technical support, to deliver exceptional customer service and solutions
- Monitoring account health and address any escalations or challenges to ensure customer satisfaction
- Achieving revenue targets and KPIs set by the company to contribute to overall business objectives
- Staying current on industry trends, AT&T product offerings, and competitive landscape to provide insights and recommendations to customers
Sr Residential Connectivity Sales Specialist
Charter Spectrum
07.2022 - 09.2023
- Averaging 55 New Accounts created and 120 core services monthly, exceeding company target expectation by 270% (NCR) and 425% (CS)
- Consistently achieved exceptional Quota Attainment, surpassing expectations in all four quarters
- Q1 240% | Q2 273% | Q3 316% | Q4 350%
- Earned recognition as the Top 1 Sales Ranking in the Nation twice, showcasing my consistent top-tier performance
- Honored five times as the Top 1 Sales Specialist of the Region, demonstrating my expertise and dedication to achieving exceptional results in the sales field
General Manager
Wazing's Hardwood Flooring
12.2019 - 06.2022
- Achieved 5-star customer satisfaction ratings by providing high quality services and building strong client relationships through active communication and follow-ups
- Collaborated with the product team to stay up to date on product offerings and market trends, enabling me to recommend new products to existing clients, leading to an increase in sales from existing accounts on average
- Lead and mentor a diverse team, fostering a culture of collaboration and continuous improvement
- Developed and implemented operational strategies that align with company goals and objectives
- Managed daily operations, including production, supply chain, quality control, and inventory management
- Analyze financial performance and implement strategies for cost reduction and revenue growth
Certification
- Sales Management Strategy & Techniques - UCLA Extension
- Customer Relationship Management - UCLA Extension
- B2B Sales Foundations - LinkedIn
- B2B Go-To-Market - LinkedIn
- B2B Business Development & Sales - Alison
- Sales & Marketing, SEO Fundamentals - UDEMY
- Sales Enablement & Turf Management - Charter Spectrum
- Customer Proprietary Network Information - Charter Spectrum
- Strategic Account Management - AT&T
- Salesforce & CRM Overview - AT&T
- Key Account Management - AT&T
- Strategic Account Management - SmartFinancial
- Revenue Data Analysis - SmartFinancial
- CRM Integration Development - SmartFinancial
- Sales Enablement - SmartFinancial
- SEO Domain Marketing Campaign - SmartFinancial
- Bid Market Price Analysis - SmartFinancial
Timeline
Account Executive, Mid-Markets
AT&T
03.2025 - Current
Sr Residential Connectivity Sales Specialist
Frontier Communications
09.2024 - Current
Strategic Account Manager
SmartFinancial
04.2024 - 08.2024
Sr Integrated Solutions Consultant
AT&T
10.2023 - 04.2024
Sr Residential Connectivity Sales Specialist
Charter Spectrum
07.2022 - 09.2023
General Manager
Wazing's Hardwood Flooring
12.2019 - 06.2022
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