Micah Benza

Specialized in creating and developing engaging and informative content for various platforms Conducted thorough research on industry-related topics to generate ideas and gather relevant information. Making sure to write clear, concise, and grammatically correct content that aligns with the tone and style. Staying up-to-date on industry trends and best practices in content creation and digital marketing. Making sure to adhere to copyright and intellectual property laws and ensure all content is original or properly attributed.

Worked with a team of brokers to facilitate LTL shipment inside, into, and out of the U.S. Troubleshoot any issues that may arise in transit. Communicated to team and customer status of shipments. Audited shipping documents for correctness

Store Care Operator - February 2021 to April 2022 - Assist customers with their store-based needs over the phone. Check locations for inventory. Correct issues in order already placed. Assist in placing orders over the phone. Scheduling appointments.

SWAT Inventory Specialist - December 2019 to February 2021- Sell What's Available Today. This role involves conducting inventory counts, monitoring high theft items, investigating truck shortages and mis-transfers, and supporting the inventory team with various tasks such as finding products, unloading/loading trucks, and shipping/receiving items.

Pacific Sales Kitchen & Home - August 2018 to February 2019 - Sold premium labeled appliances. Kept up to date with product knowledge. Coordinated delivery and installation of products. Answered customer questions about product availability and shipment times. Recommended new products to customers, resulting in exchanges instead of returns. Placed special merchandise orders for customers.

Front End Leader/Phone Hub Lead - February 2018 to August 2018, February 2019 to December 2019 - Assumed ownership of a team, trained new hires, and exceeded goals. Took on the role of manager on duty, made decisions on return exchanges and pricing, and recommended new products to customers. Additionally, hired new associates and oversaw front-of-store operations and phone hub functioning. Maintained communication between departments to support customers and associates.

Customer Service Lead Best Buy - April 2017 to February 2018 - Investigated and resolved customer inquiries and complaints, managed team productivity, facilitated inter-departmental communication, trained staff, followed up on escalations, updated customer orders, and acted as a liaison between customers and internal departments. Stayed updated on product and service changes.

Customer Service Representative - July 2016 to April 2017 - Answered customer questions about product availability and shipment times. Recommended new products to customers, resulting in exchanges instead of returns. Placed special merchandise orders for customers. Monitored orders to make sure they were created and fulfilled correctly

Lifestyles Associate - July 2015 to June 2016 - Worked as a sales associate in three departments (Gaming, Media, and Photography). Responsible for down stocking as well as clean and bright. Kept up with sales goals.