MICAH BRISCO
Hilton,USA
Summary
A prompt and dependable hard worker with a strong and honest work ethic. A people person who strives to help others. A good team player. Excellent customer service skills. Willing to take the time to listen and meet people's needs. Communicates information efficiently and in a helpful way. Welcoming, kind demeanor and a positive attitude. Adapts well to new situations and is eager and willing to learn. Has tried to gain experience in the business world to better enhance the spiritual world. Through many years of volunteer work of being a leader in different youth ministries, from 5th-12th grade, now have learned how to create an atmosphere of growth and community. Able to keep a team unified and motivated. Encouraging and uplifting. Looking to better serve someone whenever possible.
Overview
8
8
years of professional experience
Work History
Customer Service Advisor
Town And Country Pest Control
07.2023 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
Setter
Christian Business Incubator
04.2023 - 06.2023
- Worked to build relationships with customers and built potential for additional sales.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Telebanker
ESL Federal Credit Union
09.2021 - 02.2023
- Answered a high volume of incoming calls
- Derived all necessary information from members to assist them with a variety of transactions to meet their financial needs
- Answered member inquiries
- Processed monetary transactions
- Demonstrated a high level of accountability, efficiency, accuracy and attention to detail
- Exceptional time management and customer service
- Displayed patience and excellent listening and communication skills to help serve the members' needs
- Interacted with other departments to solve problems
- Explained & promoted ESL products and services to members
- Exceeded monthly expectations for product referrals
- Received multiple positive customer and co-worker reviews
Front of House Team Member
Chick-fil-A
02.2020 - 05.2021
- Welcomed guests and answered their questions
- Took and prepared orders at the counter or drive-thru
- Maintained a clean and orderly environment
- Effectively multitasked to fill many roles in a fast-paced environment
- Ensured that guests had a pleasant experience
Contractual Yard Work
01.2017 - 01.2020
- Leaf clean-up
- Lawn mowing
- Tree & debris removal
- Yard work requests as needed to support those who couldn't do it themselves
Education
Bachelor Of Divinity - Religion
Northstar Bible Institute
Hilton, NYHOMESCHOOL -
HOMESCHOOL
01.2020
Skills
- Call center experience
- Customer relations
- Call center operations
- KPI monitoring
Timeline
Customer Service Advisor
Town And Country Pest Control
07.2023 - Current
Setter
Christian Business Incubator
04.2023 - 06.2023
Telebanker
ESL Federal Credit Union
09.2021 - 02.2023
Front of House Team Member
Chick-fil-A
02.2020 - 05.2021
Contractual Yard Work
01.2017 - 01.2020
HOMESCHOOL -
HOMESCHOOL
Bachelor Of Divinity - Religion
Northstar Bible Institute
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