Micah Bryan
North Wilkesboro,NC
Summary
Dynamic professional with a proven track record at all jobs taken. excelling in detailed budgeting and client relationship management. Achieved heightened client satisfaction through effective communication and strategic planning, while successfully negotiating favorable contracts. Recognized for meticulous attention to detail and problem-solving skills, ensuring projects consistently met industry standards.
Overview
11
11
years of professional experience
Work History
Painting & Construction Associate
Bryan's Painting LLC
10.2024 - Current
- Implemented quality control measures to ensure all work met or exceeded industry standards, resulting in higher client satisfaction and repeat business.
- Negotiated contracts with vendors and suppliers for favorable pricing terms without compromising on quality or delivery timelines.
- Reduced construction costs through effective budget management and resource allocation.
- Developed long-lasting relationships with clients by consistently delivering exceptional service throughout all phases of the renovation process.
- Increased client satisfaction by maintaining open lines of communication throughout the painting & construction process.
- Managed daily operations onsite, effectively addressing any concerns or challenges that arose during the course of each project.
Sales, Estimate & Project Manager
CWC Inc of NC
06.2020 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed projects to ensure work was completed promptly, while maintaining customer & industry satisfaction.
- Managed & completed project estimates to ensure fair prices were delivered to the customers while also ensuring the company was moving forward in the industry.
- Helped maintain a consistently planned 2 week schedule for 15 employees based on project progress with open lines of communication with customers to ensure standards were met.
Painting & Contractor Associate
Bryan's Painting LLC
10.2016 - 06.2020
- Implemented quality control measures to ensure all work met or exceeded industry standards, resulting in higher client satisfaction and repeat business.
- Negotiated contracts with vendors and suppliers for favorable pricing terms without compromising on quality or delivery timelines.
- Reduced construction costs through effective budget management and resource allocation.
- Developed long-lasting relationships with clients by consistently delivering exceptional service throughout all phases of the renovation process.
- Increased client satisfaction by maintaining open lines of communication throughout the painting & construction process.
- Managed daily operations onsite, effectively addressing any concerns or challenges that arose during the course of each project.
Construction Worker
CWC Inc of NC
09.2015 - 10.2016
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Customer Service Representative
Lowes Corporate
09.2014 - 08.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
No Degree - Special Education & Criminal Justice
UNC Charlotte
Charlotte05-2015
High School Diploma -
East Wilkes High School
Ronda05-2010
Skills
- Detailed construction budgeting
- Marketing and advertising
- Employee supervision
- Goal setting and evaluation
- Efficient phone communication
- Effective sales presentations
- Client relationship management
- Strategic planning
- Verbal and written communication
- Problem-solving
- Meticulous attention to detail
- Effective team engagement
- Surface preparation and finishing
- Basic carpentry
Timeline
Painting & Construction Associate
Bryan's Painting LLC
10.2024 - Current
Sales, Estimate & Project Manager
CWC Inc of NC
06.2020 - 10.2024
Painting & Contractor Associate
Bryan's Painting LLC
10.2016 - 06.2020
Construction Worker
CWC Inc of NC
09.2015 - 10.2016
Customer Service Representative
Lowes Corporate
09.2014 - 08.2015
No Degree - Special Education & Criminal Justice
UNC Charlotte
High School Diploma -
East Wilkes High School
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