Micah Coughran
Bakersfield,CALIFORNIA
Summary
Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.
Adaptable Shift Manager with excellent customer service record, including completing orders, replenishing serving stations and cleaning spills. Assisted servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional with superb client engagement skills.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonalds
Truckee, CA
06.2021 - 08.2021
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas as needed.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Brewed coffee and tea and changed out drink station syrups.
Assisant/Shift Manager
Alia Corporation
09.2021 - 04.2024
- Assisted in daily operations, ensuring compliance with safety protocols and standards.
- Assisted in tracking performance metrics, promoting accountability and continuous improvement initiatives.
- Implemented process improvements that increased efficiency in daily operations while maintaining a high level of quality control.
- Enhanced employee morale and productivity with effective communication and team-building activities.
- Evaluated employee performance on an ongoing basis, providing feedback and coaching to foster growth and development within the team.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Shift Manager
Preserve 7, Inc
01.2024 - Current
- Supervised daily operations ensuring adherence to company policies and procedures.
- Trained and mentored team members on operational best practices and safety protocols.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Education
Centennial High School
Bakersfield, CA05.2023
GED -
UEI (United Education Institute)
Bakersfield, CA07.2025
Skills
- Interactive Communication Skills
- Cash Handling
- Food running
- Beverage preparation
- Food arrangement
- Cleaning and organization
- Cash register operation
Timeline
Shift Manager
Preserve 7, Inc
01.2024 - Current
Assisant/Shift Manager
Alia Corporation
09.2021 - 04.2024
Crew Member
McDonalds
06.2021 - 08.2021
Centennial High School
GED -
UEI (United Education Institute)