Micah Crumm
Mechnicsville,VA
Summary
Driven by a results-focused approach at Defense Logistic Agency Aviation Richmond Virginia, I leveraged high technical skills and outstanding interpersonal abilities to spearhead cost reduction initiatives, enhance product competitiveness, and deliver superior customer support. Expert in product strategy and continuous improvement, my work ensured a significant enhancement in team knowledge and product quality, positioning us as market leaders. Competent Product Specialist with more than 24 years of experience working in customer service. Skilled in demonstrations, data collection program. Proficient in brand positioning strategies and sales team building. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Also, Pre-Award and Post Award referrals, Product Quality Deficient Report, Supply Discrepancy Report, Processing Purchase Request, validating Fully Competitive and Specification Control items, Part Number Buys, Reviewing First Article Testing, Production Lot Testing, Long Term Contracts.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Quality Assurance Technical/Product Specialist
Defense Logistic Agency Aviation Richmond Virginia
07.1984 - 03.2024
- Identified areas for cost reduction in production processes without compromising on quality or functionality standards.
- Trained colleagues on new product features, fostering a knowledgeable team environment.
- Evaluated competitor offerings to ensure the competitive advantage of our products in the market.
- Managed beta testing programs, gathering valuable feedback from users to drive continuous improvement efforts.
- Provided exceptional customer support, resolving complex technical issues quickly and effectively.
- Maintained a strong relationship with vendors and suppliers to ensure consistent quality in components and materials used in production processes.
- Researched product's technical specifications and accurately communicated information.
- Utilized specialized software to capture and process data.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
Education
Project Management - Graduate Certificate in Project Management
Virginia State University
Petersburg, VA05.2007
Master of Science - Masters of Science in Administration
Central Michigan University
Mount Pleasant, MI08.1996
Bachelor of Arts - Sociology/Administration of Justice
Virginia State University
Petersburg, Virginia05.1981
Skills
- Product Strategy
- Customer Support
- Business Analysis
- Technical training
- Product Management
- Requirements Gathering
- Outstanding interpersonal skills
- Database Management
- High technical skills
- Mastery of data collection
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Microsoft Office
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Client Relationship Management
- Analytical Thinking
- Professionalism
- Customer Complaint Resolution
- Strategic Planning
- Continuous Improvement
- Adaptability
- Written Communication
- Project Management
- Research methods
Certification
DAWIA II
Timeline
Quality Assurance Technical/Product Specialist
Defense Logistic Agency Aviation Richmond Virginia
07.1984 - 03.2024
Project Management - Graduate Certificate in Project Management
Virginia State University
Master of Science - Masters of Science in Administration
Central Michigan University
Bachelor of Arts - Sociology/Administration of Justice
Virginia State University
DAWIA II
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