MICAH DAVIS
Hurst
Summary
Results-driven professional with expertise in operational efficiency, inventory management, and customer service. Proven track record of managing multimillion-dollar sales while fostering team development and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Exempt Produce Department Manager
HEB
04.2022 - Current
- Oversaw a team of 40-50 people through daily operations of a department running 26 million dollars in sales annually.
- Executed daily order placement processes, managing transactions up to $150,000.
- Implemented and lead inventory management processes to reduce shrink and improve stock accuracy.
- Managed department budget in order to reduce expenses and maximize returns.
- Coordinated with team members throughout the supply chain to ensure product quality and availability.
- Guided colleagues towards realizing their potential and accomplishing personal objectives.
- Analyzed data to prepare forecasts and achieve sales goals.
- Conducted Interviews and recruited team members.
- Established performance expectations for team members, regularly reviewing progress toward individual goals as well as overall department objectives.
- Demonstrated proficiency with Microsoft applications as well as other relevant tools and systems.
- Upheld department standard operating procedures and food safety standards
- Drove hospitality by resolving customer inquiries, ensuring timely and effective solutions.
Coverage Lead
HEB
02.2020 - 04.2022
- Facilitated collaboration among managers, store leaders, and team members across departments to uphold daily store standards.
- Conducted ORT walks to ensure compliance with safety guidelines.
- Addressed employee and customer inquiries and complaints, ensuring timely and empathetic resolution.
- Resolved facility concerns by placing work orders and collaborating with vendors.
- Used critical thinking to break down problems, evaluate solutions, and make decisions that best influence people and address business needs.
Education
Bachelor of Arts - 3D Design
Hardin Simmons University
Abilene, TX2019
Skills
- Operational Efficiency
- Task Delegation
- Relationship Building
- Customer Service
- Inventory Management
- Problem Solving
- Time Management
- Attention to Detail
- Organizational Skills
- Critical Thinking
Timeline
Exempt Produce Department Manager
HEB
04.2022 - Current
Coverage Lead
HEB
02.2020 - 04.2022
Bachelor of Arts - 3D Design
Hardin Simmons University