Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Micah Ferguson

Middleburg,FL

Summary

Experienced with managing complex projects and leading diverse teams to achieve organizational goals. Utilizes strategic planning and operational efficiency to drive success. Track record of effective leadership and problem-solving skills that foster collaborative and results-driven environment. Professional with background in leadership and operational excellence, ready to drive strategic initiatives and streamline processes. Known for fostering team collaboration and delivering consistent results, adapting effectively to evolving demands. Expertise spans project management, strategic planning, and stakeholder communication. Possesses strong problem-solving abilities and proactive mindset, ensuring organizational goals are met efficiently and effectively. Seasoned Assistant Director knowledgeable about all areas of business operations. Offering 4 years of experience in business planning, operations and team management. Strong leadership and team-building skills.

Overview

7
7
years of professional experience

Work History

Chick Fil A Assistant Director

Chick Fil a Tinseltown
08.2024 - 04.2025
  • Develop and maintain relationships with community businesses and local schools.
  • Manage website and promote sales growth for the location
  • Social media advertising, create ideas to engage with online audiences
  • Create and coordinate restaurant events to build sales and community
  • Create ideas to build sales through innovative ideas
  • Use current company marketing technology to target guests to visit the restaurant

Chick-fil-A Drive-Thru Director

Chick Fil a Tinseltown
08.2024 - 04.2025
  • Oversee and manage the drive-thru team, fostering a positive and efficient work environment.
  • Ensure the highest standards of customer service by training team members on effective communication and problem-solving techniques.
  • Monitor drive-thru operations, including order accuracy, speed of service, and overall efficiency.
  • Recruit, train, and mentor team members, promoting a culture of growth and collaboration.
  • Ensure food safety and quality standards are maintained throughout the drive-thru process.
  • Analyze drive-thru performance metrics, identifying areas for improvement and implementing action plans.
  • Develop strategies to enhance customer experience and encourage feedback for continuous improvement.
  • Work closely with other departments to ensure seamless operations and exceptional service delivery.

Chick-fil-A Supervisor

Chick-fil-A
05.2023 - 07.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Afterschool Counselor

O2B Kids Fleming Island
06.2020 - 01.2021
  • Work a part-time, possible full-time shift, M-F
  • Accompany our bus driver to school
  • Greet & engage every child
  • Accurately take roll while loading and unloading the bus
  • Assist with safe seating, cleanliness and safety systems while on the bus
  • Provide snack to each child
  • Engage the group in conversations
  • Help children with homework
  • Prepare quite activities for students
  • Plan and prep lesson plans, expand learning and ensure safe play
  • If fieldtrips are taken, prepare for, attend and maintain safety procedures
  • Follow all O2B Kids policies
  • Follow your group schedule

Five Guys Crew Member

Five Guys
03.2018 - 08.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

No Degree -

Tulsa Welding School
Tulsa, FL

No Degree - Criminal Justice

Whatcom Community College
237 W Kellogg Rd, Bellingham, WA
06-2019

High School Diploma -

Mount Vernon High School
1075 E Fulton St, Mount Vernon, WA
06-2017

Skills

  • Staff management
  • Creative direction
  • Strategic planning
  • Data analysis
  • Staff development

Accomplishments

  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].

Interests

  • Team Sports
  • Video Gaming
  • Playing Sports
  • I enjoy helping others and giving back to the community

Timeline

Chick Fil A Assistant Director

Chick Fil a Tinseltown
08.2024 - 04.2025

Chick-fil-A Drive-Thru Director

Chick Fil a Tinseltown
08.2024 - 04.2025

Chick-fil-A Supervisor

Chick-fil-A
05.2023 - 07.2024

Afterschool Counselor

O2B Kids Fleming Island
06.2020 - 01.2021

Five Guys Crew Member

Five Guys
03.2018 - 08.2018

No Degree -

Tulsa Welding School

No Degree - Criminal Justice

Whatcom Community College

High School Diploma -

Mount Vernon High School

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Micah Ferguson