Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micah Gagis

Jacksonville,FL

Summary

Results-driven professional with a proven track record in customer service, healthcare operations, and administrative support. Skilled at managing client relationships, resolving complex issues, and ensuring high satisfaction across diverse accounts. Experienced in coordinating cross-functional teams, maintaining detailed records, and optimizing workflows. Seeking to leverage background in healthcare administration and communication to excel in an Account Management role. History of leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.

Overview

10
10
years of professional experience

Work History

Team Lead, Enrollment Specialist

United Healthcare – UMR
09.2024 - Current
  • Manage onboarding of new members and changes to existing accounts while ensuring compliance with industry regulations.
  • Serve as a primary point of contact for member inquiries, resolving concerns related to benefits, eligibility, and coverage.
  • Build trust and rapport with clients through timely responses and proactive communication.
  • Support new team members through process training, fostering a cohesive and knowledgeable team environment.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Associate Enrollment Specialist

United Healthcare - UMR
09.2023 - 09.2024
  • Updated, entered, and reviewed customer data.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
  • Streamlined the enrollment process for increased efficiency and enhanced user experience.
  • Participated in professional development opportunities, continuously refining skills and staying current on emerging trends within higher education administration spaces.
  • Adapted to changing regulations, ensuring all enrollment procedures remained compliant with updated policies.
  • Resolved applicant inquiries promptly, providing detailed information and clarifications when needed.

Patient Access Specialist

Wellstar Health System
08.2019 - 01.2020
  • Conducted detailed interviews with patients and representatives to gather accurate demographic and insurance data.
  • Worked closely with insurance providers to validate coverage and pre-certification, ensuring seamless service delivery.
  • Delivered clear and compassionate communication regarding financial obligations, improving patient satisfaction.
  • Collaborated with internal departments to streamline patient registration and billing processes.
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Field Support Specialist

Maxim Healthcare Staffing
08.2015 - 03.2017
  • Coordinated onboarding processes and maintained credentialing documentation for caregivers and field personnel.
  • Acted as a liaison between field staff and internal teams to ensure smooth payroll, billing, and HR operations.
  • Maintained high standards of compliance and documentation integrity, strengthening client confidence.
  • Provided timely and professional support to resolve account and staffing issues.
  • Contributed to company growth by consistently meeting or exceeding targets related to response times, client satisfaction scores, and closed tickets per month metrics.
  • Supported successful project completion by providing accurate documentation, reporting, and data analysis as required.

Education

Bachelor of Science - Business Administration

University of Maryland Global Campus
Adelphi, MD
12-2024

Skills

  • Client Relationship Management
  • Communication & Interpersonal Skills
  • Account Coordination
  • Data Analysis & Reporting
  • Problem Resolution
  • Strategic Support & Follow-up
  • CRM Systems & Data Integrity
  • Insurance & Billing Knowledge
  • Microsoft Office Suite
  • Salesforce (or other CRM experience, if applicable)
  • EMR Systems (eg, Epic, Cerner)
  • Data Entry & Management Platforms
  • Customer focus
  • Coaching and mentoring
  • Performance improvement

Timeline

Team Lead, Enrollment Specialist

United Healthcare – UMR
09.2024 - Current

Associate Enrollment Specialist

United Healthcare - UMR
09.2023 - 09.2024

Patient Access Specialist

Wellstar Health System
08.2019 - 01.2020

Field Support Specialist

Maxim Healthcare Staffing
08.2015 - 03.2017

Bachelor of Science - Business Administration

University of Maryland Global Campus

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