Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Micah Green

Jacksonville,FL

Summary

Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.

Overview

11
11
years of professional experience

Work History

Fraud Specialist

Citibank
05.2022 - Current
  • Dedicated Fraud Specialist with a strong background in risk management and financial security
  • Experienced in detecting, analyzing, and preventing fraudulent activity to protect clients' assets and ensure regulatory compliance
  • Skilled in utilizing advanced analytics, investigative tools, and pattern recognition to identify potential fraud and mitigate risk
  • Adept at collaborating with cross-functional teams and delivering exceptional customer support in high-pressure situations
  • Committed to maintaining the highest levels of accuracy, confidentiality, and efficiency in all fraud prevention and response activities
  • In my current role as a DRT Analyst, I conduct thorough case-by-case reviews to assess the presence of true fraud and determine customer liability, ultimately safeguarding the bank's financial interests. I engage in client interviews, utilizing collected data to inform inquiries and facilitate the investigative process. I leverage various analytical tools to gather relevant information, ensuring accurate outcomes and submitting findings for managerial review. Additionally, I possess strong skills in fund transfers between accounts and collaborate effectively with team members by addressing inquiries and supporting their cases during absences.

Manager

Bob Brasswell
03.2014 - 04.2017
  • Oversee the planning and execution of multiple construction projects, ensuring adherence to timelines and budgets
  • Lead a team of subcontractors and construction workers, fostering a collaborative environment
  • Develop and implement project schedules, managing resources effectively to meet deadlines
  • Conduct regular site inspections to ensure compliance with safety regulations and quality standards
  • Collaborate with clients to assess project needs and provide timely updates on progress.
  • Developed and maintained relationships with customers and suppliers through account development.

Server Lead

Millers Ale House
02.2020 - 05.2022
    • Enthusiastic and customer-focused server with 8 years of experience in fast-paced dining environments
    • Skilled in providing exceptional service, managing multiple tables, and creating a welcoming atmosphere for guests
    • Proficient in menu knowledge, upselling techniques, and ensuring customer satisfaction
    • Strong team player with excellent communication skills and the ability to handle high-pressure situations effectively
    • Committed to maintaining cleanliness and organization in the dining area while adhering to health and safety regulations
    • Eager to contribute to a positive dining experience and foster repeat business
    • Trained staff and provided feedback to management.

Education

Associate - Graphic Design

FSCJ
Jacksonville, FL
11.2022

Skills

  • Internal Controls
  • Transaction monitoring
  • Regulatory knowledge
  • Fraud prevention
  • Banking operations
  • Evidence collection
  • Transaction review
  • Telephone and email etiquette
  • Fraud patterns
  • Detection models
  • Fraud and anomaly analysis
  • Fraud Detection
  • Dispute Resolution
  • Loss Prevention
  • Case Management
  • Pattern detection

Additional Information

At Citibank, I have had the opportunity to successfully contribute to a variety of projects that have significantly impacted our operations, particularly in the realm of fraud prevention. My experience encompasses a diverse range of responsibilities, including mentoring and training initiatives aimed at equipping team members with the tools and knowledge they need to identify and combat fraud effectively.I have conducted numerous training sessions, where I've had the chance to share best practices and facilitate collaborative feedback through Zoom conferencing. These sessions have not only fostered a sense of teamwork but have also encouraged open dialogue among participants, which I believe is crucial for enhancing our collective understanding of fraud prevention strategies. In addition to training, I have managed inventory for our training materials, ensuring that our resources are always up-to-date and readily available for both current and new employees.One of my most notable achievements during my time at Citibank was when one of my phone recordings was selected as a training example. This recognition not only validated my commitment to effective client engagement but also served as an inspiration for my colleagues to strive for excellence in their interactions with clients.I am deeply committed to Citibank's mission and values, and I have a strong aspiration to advance to a Unit Manager role in the future. I believe that by leveraging my skills and experiences, I can significantly enhance both employee and client outcomes. As I continue to develop my expertise, I am eager to find innovative ways to contribute to Citibank's ongoing success and to help foster a culture of excellence within our team.

Timeline

Fraud Specialist

Citibank
05.2022 - Current

Server Lead

Millers Ale House
02.2020 - 05.2022

Manager

Bob Brasswell
03.2014 - 04.2017

Associate - Graphic Design

FSCJ

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Micah Green