Micah Green
Jacksonville,FL
Summary
KYC and Fraud Operations professional with 4+ years of experience in high-volume banking environments, specializing in risk mitigation, workflow optimization, and team performance improvement. Proven ability to analyze operational data, identify control gaps, and drive process enhancements. Recognized for leadership potential through coaching, quality oversight, and cross-functional collaboration. Actively pursuing a leadership role as a Unit Manager to improve team efficiency, compliance, and operational outcomes.
Overview
12
12
years of professional experience
Work History
KYC Operations Assoc Analyst (Officer)
Citibank
Jacksonville, FL
01.2025 - Current
- Manage daily KYC workflow queues, prioritizing and reallocating cases to maintain SLA compliance and reduce backlog
- Analyze operational performance data and generate reports used by leadership to guide staffing and risk decisions
- Conduct quality reviews and deliver targeted coaching to analysts, improving accuracy and policy adherence
- Partner with cross-functional teams to resolve process inefficiencies and reduce rework across operations
- Present findings and escalate risks to leadership, contributing to improved control environments
Fraud Specialist
Citibank
Jacksonville, FL
05.2022 - 01.2025
- Investigated suspicious transactions and account activity to mitigate financial and regulatory risk
- Identified fraud trends and control gaps, contributing to improved detection strategies
- Produced detailed investigative reports to support compliance and leadership review
- Assisted in onboarding and training new hires, reinforcing best practices and improving team performance
- Selected as a model for client communication excellence; recorded call used for internal training
Manager
Bob Brasswell
Jacksonville, FL
03.2014 - 05.2017
- Supervised daily operations and led teams across multiple projects, ensuring timelines and quality standards were met
- Allocated resources and managed schedules to optimize productivity and efficiency
- Conducted site inspections to ensure compliance with safety and operational standards
- Maintained strong client relationships through proactive communication and issue resolution
Education
Associate - Graphic Design
FSCJ
Jacksonville, FL11-2022
Skills
- KYC / AML Operations
- Fraud Detection & Investigations
- Risk Assessment & Compliance
- Operational Reporting & Data Analysis
- Workflow & Queue Management
- Team Coaching & Performance Feedback
- Process Improvement & Control Enhancement
- Stakeholder Collaboration
- Quality Assurance & Audit Readiness
Metrics
- “Improved case accuracy by 15% through targeted coaching”
- “Managed daily queue of 150+ cases”
- “Reduced backlog by 20% within 3 months”
- “Handled 50+ fraud investigations weekly”
Timeline
KYC Operations Assoc Analyst (Officer)
Citibank
01.2025 - Current
Fraud Specialist
Citibank
05.2022 - 01.2025
Manager
Bob Brasswell
03.2014 - 05.2017
Associate - Graphic Design
FSCJ