Micah Guiden

Drive warehouse efficiency by processing error-free shipments daily and exceeding targets while maintaining perfect safety standards. My rigorous quality checks minimize returns and keep inventory accurate.

• Inventory Management & Accuracy: Processed 200+ daily shipments with 99.9% scan accuracy, ensuring seamless inbound/outbound logistics. Conducted cycle counts and resolved discrepancies to maintain optimal stock levels.
  
• Safety & Compliance: Maintained a 100% safety record when operating equipment, adhering to OSHA and Amazon warehouse protocols.
  
• Efficiency Optimization: Exceeded productivity targets by 15% through streamlined picking/packing methods, reducing order processing time.
  
• Quality Control: Inspected 500+ items daily for defects or damages, preventing fulfillment errors and minimizing customer returns.

Ensure vehicles stay combat-ready through expert diagnostics, preventive maintenance, and soldier training. Whether troubleshooting electrical systems with multimeters or conducting safety-critical alignments, my work directly supports unit mobility and safety standards.

• Advanced Diagnostics: Utilized computerized diagnostic software and specialized tools (oscilloscopes, multimeters) to troubleshoot 150+ electrical/mechanical issues, achieving 98% repair accuracy.
• Fleet Inspections: Conducted 300+ component inspections (brakes, tires, engines, transmissions), identifying defects early to reduce critical failures by 35%.
• Preventive Maintenance: Executed scheduled services (fluid changes, filter replacements, lubrication) for 150+ vehicles, extending operational readiness by 25%.
• Wheel & Alignment: Performed 80+ wheel alignments and balancing procedures using computerized equipment, improving vehicle safety and tire lifespan.
• Safety & Training: Maintained 100% compliance with hazardous material handling, power tool and heavy equipment operation resulting in zero safety incidents over 5 years.
• Team Leadership: Trained 10+ personnel in diagnostics, repairs, and safety protocols, improving unit maintenance efficiency by 30%.

Transformed team operations by implementing streamlined processes and hands-on coaching. My focus on inventory accuracy and fair policy enforcement led to noticeable improvements in both operational smoothness and customer satisfaction.

• Team Leadership & Development: Trained and supervised 10+ employees, ensuring 100% safety compliance. Delegated tasks and monitored performance, improving team productivity by 20%.
• Operational Efficiency: Streamlined shift transitions and daily operations, reducing shift transition time and improving operational efficiency by 30%.
• Inventory & Operations: Managed daily stock audits, reducing discrepancies by 15% and optimizing inventory accuracy.
• Loss Prevention: Enforced return and exchange policies, preventing an estimated 10% in shrinkage through consistent policy adherence and fraud deterrence.
• Customer Service & Conflict Resolution: Resolved 95% of complaints promptly and enforced return/exchange policies, enhancing satisfaction scores and retention.

Mastered proprietary Mercedes-Benz STAR Diagnostic systems to isolate and resolve complex drivability concerns in luxury vehicles, delivering first-time fixes for intricate electromechanical systems that met or exceeded dealership quality metrics.

• Expert Diagnostics & Repair: Utilized advanced Mercedes-Benz diagnostic systems to pinpoint and resolve complex mechanical and electrical issues across engine, transmission, and braking systems, consistently delivering first-time fixes.
• Precision Maintenance Specialist: Serviced 100+ luxury vehicles. Performed comprehensive vehicle services including brake system overhauls, suspension alignments, and engine tune-ups to exact manufacturer specifications for luxury clientele.
• Technical Translator: Effectively communicated technical service needs to customers and team members, bridging the gap between complex automotive systems and understandable explanations.
• Collaborative Problem-Solver: Partnered with fellow technicians to tackle challenging repairs, combining expertise to develop efficient solutions for difficult mechanical issues.
• Safety-Focused Technician: Maintained impeccable standards when handling hazardous materials and operating shop equipment, with zero safety incidents during tenure.
• Quality Assurance Champion: Conducted thorough pre- and post-repair test drives and inspections to ensure all work met Mercedes-Benz's exacting quality standards.

Leveraged GM MDI and OEM scan tools to efficiently diagnose and repair high-volume drivability cases, executing factory-specified procedures to restore Chevrolet vehicles to like-new operating condition.

• Comprehensive Diagnostics: Expertly identified mechanical and electrical issues using advanced scan tools and Chevrolet diagnostic systems, ensuring accurate root-cause analysis for drivability concerns.
• Precision Repairs & Maintenance: Restored vehicle systems (brakes, suspension, engine) to manufacturer specifications through methodical part replacements and adjustments, consistently meeting quality standards.
• Technical Skill Expansion: Enhanced expertise by completing targeted technical training, improving proficiency in complex electrical diagnostics and system integrations.
• Safety-Conscious Service: Maintained flawless safety records when handling hazardous materials, operating shop equipment, and performing road tests post-repair.
• Collaborative Problem-Solving: Partnered with senior technicians to troubleshoot challenging cases, combining technical knowledge to deliver efficient solutions.
• Customer-Centric Adjustments: Performed precise headlight alignments and other requested customizations to enhance driver visibility and satisfaction.