MICAH HENDERSON
Atlanta,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Arise WFH Remote- Carnival Cruise Line
05.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Identified upselling opportunities to increase revenue generation.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Enhanced customer satisfaction by efficiently
- Addressing and resolving inquiries in a timely manner.
- Maintained friendly and professional customer interactions.
- Provided ongoing support throughout the entire booking process, from initial inquiry through post-trip follow-up communication.
Lead Cashier
Dollar Tree
02.2024 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
KFC
Cashier
06.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working thoroughly and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
Indian Land High School
Skills
- Problem-solving skills
- Customer service skills
- Detail-Oriented
- Analytical
- Multi task
- Time management
- Cash handling
- Adaptability
- Communications
- Team player
Timeline
Call Center Representative
Arise WFH Remote- Carnival Cruise Line
05.2024 - Current
Lead Cashier
Dollar Tree
02.2024 - Current
KFC
Cashier
06.2023 - 02.2024
Indian Land High School
Similar Profiles
James "Jim" ArmstrongJames "Jim" Armstrong
QASR (Quality Assurance Senior Respresentative) at Arise (Carnival Cruise Lines)QASR (Quality Assurance Senior Respresentative) at Arise (Carnival Cruise Lines)
AnnMarie FisherAnnMarie Fisher
Direct Sales at Arise-Carnival CruiseDirect Sales at Arise-Carnival Cruise
Amanda AddisonAmanda Addison
Customer Service Representative/Data Entry Clerk at Arise Platform (Carnival Cruise Lines}Customer Service Representative/Data Entry Clerk at Arise Platform (Carnival Cruise Lines}
Curtis BellamyCurtis Bellamy
CKS Packaging at Machine Bagger OperatorCKS Packaging at Machine Bagger Operator
Keilah YisraelKeilah Yisrael
Rural Mail Carrier Associate at USPSRural Mail Carrier Associate at USPS