Micah Henry
Dallas,GA
Summary
Dynamic professional with a proven track record in employee training and client relationship management at Dunkin' Donuts. Recognized for fostering team leadership and delivering exceptional customer service. Committed to maintaining high standards of food safety while enhancing team performance and client satisfaction through effective mentoring and support.
Overview
11
11
years of professional experience
Work History
House/Dog Sitter
Dog Sitting By Jasmine
03.2025 - Current
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Exercised animals regularly with walks and rigorous play activities; followed pet care instructions, dietary needs, and medication regimens.
Crew Trainer
Dunkin' Donuts
11.2021 - 03.2025
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations; mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service while encouraging customer-first mindset and team building tools.
Staff Soccer Coach
Mighty Kicks Soccer
10.2018 - 01.2022
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Maintained player safety through careful practice and game supervision; evaluated players' performance and provided constructive feedback to improve abilities.
- Built positive, productive training environments fostering team unity and camaraderie.
- Collaborated with other coaches to share best practices and continuously improve overall program effectiveness.
- Coordinated game and practice schedules within rigid training timeframes.
- Increased player skills development by focusing on individual strengths and weaknesses through targeted drills.
Landscape Maintenance
Davis Design Group
06.2014 - 08.2018
- Participated in ongoing training opportunities to stay current on best practices in landscape maintenance techniques.
- Maintained client satisfaction by providing timely and professional landscape maintenance services.
- Enhanced course aesthetics through regular pruning, trimming, and landscape maintenance tasks.
- Enhanced customer satisfaction by providing timely and efficient landscape maintenance services.
Education
Evans High School
Augusta, GASkills
- Safe food handling
- Food safety understanding
- Client relationship management
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
Timeline
House/Dog Sitter
Dog Sitting By Jasmine
03.2025 - Current
Crew Trainer
Dunkin' Donuts
11.2021 - 03.2025
Staff Soccer Coach
Mighty Kicks Soccer
10.2018 - 01.2022
Landscape Maintenance
Davis Design Group
06.2014 - 08.2018
Evans High School
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