Micah Hudock
Falcon Heights,MN
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Northwestern University | Department of Recreation
Evanston, IL
10.2024 - Current
- Provided in-person customer service at the University Fitness Center seeing 1000+ daily patrons, tending to requests and enhancing overall member satisfaction
- Managed frequent inbound calls about reservations and general inquiries, ensuring accurate information and timely service.
- Enforced safety protocols and facility policies, ensuring a secure environment for all visitors
Basketball Team Captain
Mounds Park Academy
St. Paul, MN
11.2021 - 03.2024
- Selected by coaches and teammates to serve as Varsity team captain for junior and senior seasons, leading practices and on-court communication
- Mentored underclassmen and helped redefine team culture focused on accountability, discipline, and effort.
- Organized off-court team initiatives including team meals, summer workouts, and a youth development basketball camp to strengthen team cohesion, leadership, and community engagement
Education
Bachelor of Science - Industrial Engineering
Northwestern University
Evanston, IL06-2028
Skills
- Programming Languages: Python (NumPy, Pandas), C, SQL, R, MATLAB (Matplotlib)
- Software Tools: Microsoft Excel, VS Code, Git, SQLite, MongoDB, NoSQL
Timeline
Customer Service Representative
Northwestern University | Department of Recreation
10.2024 - Current
Basketball Team Captain
Mounds Park Academy
11.2021 - 03.2024
Bachelor of Science - Industrial Engineering
Northwestern University