Micah Joyner

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed systems and procedures to improve operational quality and team efficiency.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Developed and implemented strategies to maximize customer satisfaction.

• Documented and reported safety-related concerns or incidents.
• Maintained availability of safety equipment and issued specific PPE.
• Streamlined communications between departments, ensuring smooth and efficient operation
• Collaborated with other department managers to identify areas for improvement in overall operations and customer services.
• Resolved customer complaints promptly and professionally, maintaining positive relationships with customers
• Evaluated associate performance regularly; provided constructive feedback to enhance skills development over time.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Controlled inventory for department to company standards.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise
• Collaborated with team members, contributing to a positive work environment.
• Increased overall efficiency through proper organization and inventory management.
• Worked Reports to help with Inventory
• Assisted in maintaining strong client relationships through consistent attention to detail ans professionalism

Making and creating Alcoholic Beverages

Alcohol Knowledge

Beer Knowledge

Register Paperwork

Banking

Inventory Control

Cleaning

Deescalating Situations

Creating an Entertaining Atmosphere

Making and creating Alcoholic Beverages

Alcohol Knowledge

Beer Knowledge

Register Paperwork

Banking

Inventory Control

Cleaning

Deescalating Situations

Creating an Entertaining Atmosphere

Making and creating Alcoholic Beverages

Alcohol Knowledge

Beer Knowledge

Register Paperwork

Banking

Inventory Control

Cleaning

Deescalating Situations

Creating an Entertaining Atmosphere

Making and creating Alcoholic Beverages

Alcohol Knowledge

Beer Knowledge

Register Paperwork

Banking

Inventory Control

Cleaning

Deescalating Situations

Creating an Entertaining Atmosphere