Micah Kemper
Greenwood,IN
Summary
Ambitious leader and role model who has always pursued professional development opportunities, acquired new skills and certifications that led to becoming an Area Manager with experience administering and enhancing operations for multiple stores across Indiana. Talented marketer, team builder, detail oriented, process driven, and strategic leader with excellent relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Area Manager
Valvoline Instant Oil Change
Indianapolis, IN
08.2020 - Current
- New Hire Technician - Assistant Manager II from August 2020 - February 2021.
- Floating Manager / New Teams Trainer from February 2021 - November 2021.
- Service Center Manager from November 2021 - November 2022.
- Area Manager from November 2022 - Current
- Promoted positive customer service experiences by promptly resolving conflicts.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Boosted team morale and overall revenue by creating sales contests.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Streamlined operations while administering all reporting and compliance procedures for multiple sites.
- Implemented new processes and procedures tactfully and passionately.
- Provided guidance on the implementation of new policies and procedures in stores.
Education
High School Diploma -
F.J Reitz High School
Evansville, IN03-2016
Skills
- Operations Management
- Relationship building
- Operational Oversight
- Attention to Detail
- Conflict Resolution
- Time Management
- Quick to acquire new skills
- Self Motivated
Accomplishments
FY22 SCM of top 5% ground up stores company wide
FY22 SCM Rookie of the year
Gold Club Award
Timeline
Area Manager
Valvoline Instant Oil Change
08.2020 - Current
High School Diploma -
F.J Reitz High School
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