Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICAH K HOGAN

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on the guest experience and developing strong relationships with guests and fellow staff. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

22
22
years of professional experience

Work History

General Manager

VALS
09.2020 - 07.2025
  • Oversaw hiring of staff, Managed budget implementations, employee reviews, training, and schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Formulated policies and procedures to streamline operations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Server

Saba
01.2019 - 03.2020
  • Serve food & alcoholic beverages, including craft cocktails and full wine service
  • Practice detail-oriented steps of service in a fast paced, fine-dining setting
  • Work with other servers in a team setting during hours of service, as well as in performing restaurant opening & closing duties
  • Participated in team-building activities to generate higher sales and improve guest satisfaction

Server

Bywater American Bistro
03.2017 - 01.2019
  • Serve food & alcoholic beverages, including craft cocktails and full wine service
  • Practice detail-oriented steps of service in a fast paced, fine-dining setting
  • Work with other servers in a team setting during hours of service, as well as in performing restaurant opening & closing duties

Server / Bartender

Herbsaint
11.2017 - 06.2018
  • Serve food & alcoholic beverages to guests, including wine service
  • Prepare craft and house cocktails to guests
  • Describe & recommend wines from an extensive list to guests
  • Practice detail-oriented steps of service in a fast paced, fine-dining setting
  • Work with other servers in a team setting during hours of service, as well as in performing restaurant opening & closing duties

Server

Solace and the Moonlight Lounge
09.2013 - 11.2017
  • Serve guests in a fast-paced, high volume restaurant with a focus on fine dining in a casual setting.
  • Training of new staff in menu and beverage knowledge, as well as the steps of fine dining service and the companies expectations.
  • Gained more insight into sustainable and/or local products that restaurant featured in their cuisine and bar program.
  • Constant diligence in upholding restaurants very high standards of quality in food and hospitality.

Lead Server

Campfire
05.2016 - 05.2017
  • Took lead in training entire server staff for restaurants opening, including food and beverage classes and scheduling training courses for new staff.
  • Served food and beverages to guests in a high-volume, fast paced establishment.
  • Received daily training in an extensive ever-changing craft cocktail program
  • Received and conducted training on menu of food locally sourced from farms and fisherman in California.
  • Assisted in networking & promoting new business for restaurant.

Sales manager/ Lead Server

Chapter One: the modern local
01.2012 - 09.2013
  • Serve food and alcoholic beverages to guests, including full wine service.
  • Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
  • Prepared for and lead in working banquets of up to 100 guests at a time
  • Conduct or arrange for ongoing training classes for staff members.
  • Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.

Bartender

Islands restaurants
11.2008 - 05.2012
  • Prepared and served alcoholic beverages to upwards of 50-100 guests at a time.
  • Assisted management team in training new staff, as well as supporting waitstaff in serving tables during peak business hours

Server

McCormick and Schmicks Seafood restaurants
09.2008 - 01.2012
  • Serve food and beverages to patrons, including full wine service.
  • Describe and recommend wines to customer.
  • Took lead in all server training including product knowledge, table etiquette, and wine service.
  • Prepared for and taking the lead in working banquets of up to 100 guests at a time

Server/key hourly

Zov's Bistro and Cafe
09.2007 - 09.2008
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining facilities.
  • Serve food and beverages to patrons, including full wine service.
  • Prepared for and worked on and off-site banquet parties of up to 100 guests at a time

Lead server/trainer

TGIFridays
08.2003 - 09.2007
  • Take orders from patrons for food or beverages.
  • Conduct or arrange for ongoing training and personal development classes for staff members.
  • Plan, develop, and provide training programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, and workshops.
  • Conduct orientation sessions and arrange on-the-job training for new hires.

Education

Apprenticeship -

Ray Morrow designs
Long beach, California
01.2006

Graphic design -

Santa Ana canyon college
Orange, California
01.1999

Diploma -

Richland High School
Orange, California
01.1997

Skills

  • Proficient in most POS systems, including Upserve and Toast
  • Excellent communication skills
  • Well-rounded knowledge of Wines
  • Well-rounded knowledge of Spirits
  • Well-rounded knowledge of Modern Mixology
  • Passion for sustainable & organic cuisine
  • LEAD certified
  • Food handlers card

Timeline

General Manager

VALS
09.2020 - 07.2025

Server

Saba
01.2019 - 03.2020

Server / Bartender

Herbsaint
11.2017 - 06.2018

Server

Bywater American Bistro
03.2017 - 01.2019

Lead Server

Campfire
05.2016 - 05.2017

Server

Solace and the Moonlight Lounge
09.2013 - 11.2017

Sales manager/ Lead Server

Chapter One: the modern local
01.2012 - 09.2013

Bartender

Islands restaurants
11.2008 - 05.2012

Server

McCormick and Schmicks Seafood restaurants
09.2008 - 01.2012

Server/key hourly

Zov's Bistro and Cafe
09.2007 - 09.2008

Lead server/trainer

TGIFridays
08.2003 - 09.2007

Graphic design -

Santa Ana canyon college

Diploma -

Richland High School

Apprenticeship -

Ray Morrow designs

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