Micah Kongkousonh
East Moline,IL
Summary
Earnest individual with experience in human services providing support and guidance to those in need. Strong understanding of effectively working with people of differing ages and backgrounds. Passionate about listening to and helping others grow whilst seeking to learn and grow as well. Team player seeking a position that offers professional challenges utilizing interpersonal skills and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Blacksmith
Self-employeed
02.2023 - Current
- Enhanced customer satisfaction by delivering high-quality, custom-made metalwork products on time and within budget constraints.
- Collaborated with clients to design unique pieces that met their individual needs and preferences, resulting in strong client relationships and repeat business.
- Managed multiple projects simultaneously while adhering to strict deadlines, showcasing strong prioritization and multitasking abilities.
- Attained repeat business through exceptional customer service, including attentively addressing concerns and providing prompt resolutions to any issues that arose.
Food Service Worker
Chic-Fil-A
08.2022 - 02.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Developed and maintained positive relationships with customers to enhance service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
Inspector in Quality Assurance and Quality Control
Reynolds Manufacturing Company
04.2020 - 08.2022
- Enhanced product quality by implementing rigorous inspection processes and utilizing specialized equipment for accurate measurements.
- Reduced manufacturing defects by conducting thorough inspections of raw materials, components, and finished products.
- Improved customer satisfaction ratings by ensuring the delivery of high-quality products through consistent adherence to quality control standards.
- Maintained accurate records of all inspection activities, providing timely reporting to management on key performance indicators related to quality assurance efforts.
Education
Bachelor of Science - Biblical Studies
Moody Bible Institute
Chicago, IL05.2027
Associate of Applied Science - Mechanical Engineering
Black Hawk College
Moline, IL05.2022
Skills
- Regulatory compliance
- Problem-solving abilities
- Customer Service
- First Aid Training and CPR
- Visual Communications
- Interpersonal Skills
- Building Relationships
- Active Listening
- Biblical Knowledge
Additional Information
Volunteer and Service Work
Youth Leader at Wildwood Baptist Church and Edgewood Baptist Church from 08/2020 - Current
Timeline
Blacksmith
Self-employeed
02.2023 - Current
Food Service Worker
Chic-Fil-A
08.2022 - 02.2023
Inspector in Quality Assurance and Quality Control
Reynolds Manufacturing Company
04.2020 - 08.2022
Bachelor of Science - Biblical Studies
Moody Bible Institute
Associate of Applied Science - Mechanical Engineering
Black Hawk College