Micah Leclercq
Barrington,NJ
Summary
Hardworking Medical Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
9
9
years of professional experience
Work History
Doctor's Receptionist
Advocare Specialized Gynecology
Voorhees, NJ
10.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Food Runner
Tavistock Country Club
Haddonfield, NJ
11.2020 - 08.2023
- Facilitated smooth shift transitions by communicating pertinent information between incoming and outgoing staff members effectively.
- Collaborated well with other food runners to deliver orders accurately.
- Monitored dining room inventory and replenished as necessary.
- Developed strong relationships with regular patrons, creating a loyal customer base for the establishment through personalized service delivery.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Kept detailed knowledge of and followed all food safety guidelines.
Customer Service Representative
Wawa
Williamstown, NJ
03.2019 - 01.2021
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Learned other teammates' work tasks to train as backup.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Camp Counselor
Camp Sam
Sewell, NJ
06.2015 - 08.2018
- Evaluated campers' progress and provided feedback to parents.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
- Provided constructive feedback on camper performance during end-of-session evaluations which helped inform future programming decisions.
- Participated in professional development opportunities such as workshops or training seminars to stay current on industry trends and enhance overall job performance.
- Monitored participation in recreational activities to provide assistance to participants.
Education
High School Diploma -
06.2018
Skills
- Data Entry Software
- Medical Records Management
- Reminder calls
- Appointment Scheduling
- Confidentiality Compliance
- Decision-Making
- Teamwork and Collaboration
- Complaint Investigation
- Order Fulfillment
- Customer Relations
Timeline
Doctor's Receptionist - Advocare Specialized Gynecology
10.2021 - Current
Food Runner - Tavistock Country Club
11.2020 - 08.2023
Customer Service Representative - Wawa
03.2019 - 01.2021
Camp Counselor - Camp Sam
06.2015 - 08.2018
Delsea Regional High School - High School Diploma,