Micah Leslie
Woodbridge,USA
Summary
Dynamic Customer Service Coordinator with a proven track record at AMETEK CTS, adept at order entry and project management. Skilled in CRM software and fostering customer relationships, I excel in streamlining processes and enhancing service efficiency. Recognized for meticulous attention to detail, I consistently ensure timely project completion and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator/Project Administrator
AMETEK CTS
Edison, NJ
11.2021 - 03.2025
- Received customer RFQ via email, phone, or chat and provided timely quotes.
- Entered purchase orders into ERP system using Navision-SAP.
- Tracked work order status with engineers to ensure progress.
- Issued purchase orders to factory for spare parts or low inventory.
- Utilized Navision-SAP and CRM, Microsoft Dynamics 365, for order processing.
- Maintained and updated customer account information in CRM.
- Verified billing information, net payment terms, and intercom terms before invoicing.
- Organized work schedules for service technicians through clear work orders.
- Ensure all projects are met to meet monthly revenue.
Dispatcher
US Pack
Secaucus, NJ
07.2021 - 11.2021
- Answered incoming calls from customers and Independent Contractors, recording information in company software.
- Prioritized tasks based on urgency and department standards.
- Entered orders for routed, on-demand, and special requests efficiently.
- Evaluated feasibility of customer orders using multiple criteria.
- Assigned and dispatched delivery jobs to ensure service efficiency.
- Monitored dispatch board for potential delays or issues.
- Balanced workload of Independent Contractors by adjusting routes as needed.
- Managed time-sensitive deliveries to guarantee punctuality.
On-Site Representative/ Chemical Management
Incora
Rahway, NJ
01.2021 - 07.2021
- Conducted audits for each lab on site to ensure compliance with chemical updates and disposal protocols.
- Managed inventory scanning, replenishment, and hazardous material labeling per customer specifications.
- Executed FOD removal, equipment checks, and temperature control to meet operational standards.
- Proactively addressed daily internal and external customer requirements through effective communication.
- Collaborated with contract administration and production floor management to facilitate customer needs.
- Participated in planning meetings to provide accurate updates on critical parts to management team.
- Ensured all tasks adhered to safety regulations and contractual obligations for service delivery.
- Streamlined processes for efficient handling of hazardous materials and inventory management.
Dispatch Supervisor Network Control Specialist
Flash Globes Logistics
Mountain Lakes, NJ
03.2015 - 12.2020
- Processed orders received via email, phone, or Flash XML order screen.
- Dispatched parts and technicians to customer sites.
- Ensured timely onboarding with warehouse agents for on-time deliveries.
- Recorded proof-of-delivery information from drivers or warehouse agents.
- Tracked airline waybill numbers to guarantee accurate shipment transit.
- Handled medical device accounts with urgency and precision.
- Escalated potential delivery delays to FGL customers proactively.
- Managed day-to-day administrative tasks including email and electronic file management.
- Mentor new hires.
Dispatcher/Customer Service Representative
Gateway Frontline Services
Newark, NJ
10.2011 - 03.2014
- Established destination pricing and communicated rates to customers.
- Dispatched taxis to terminals and directed them to destinations.
- Entered data on cab usage for operational tracking.
- Utilized 10-key keyboard for efficient logging and dispatching.
- Maintained documentation of taxi destinations for record-keeping.
- Trained new employees on dispatch procedures and customer service protocols.
- Responded to customer inquiries regarding information or lost items.
- Provided assistance to enhance overall customer experience.
Education
Some college - Computer Programming
Johnson & wales University
Providence, RI01.2009
High school or equivalent -
C.R.E.A.T.E Charter High School
Jersey City, NJ06.2008
Skills
- Auditing and quotation
- Order entry and purchase orders using ERP systems
- Escalation solutions
- Supervisory experience
- Document management systems
- Typing and 10-key typing
- CRM software and Salesforce
- Time and schedule management
- SharePoint and Microsoft Office applications
- Software troubleshooting
- Customer support and service
- Net payment terms and pricing strategies
- Inventory management
- Project management and leadership
- HIPAA compliance
- Account management and customer relationship management
- Communication skills and active listening
- Research and analytical thinking
- Administrative experience with ERP systems
- Organizational skills
- Problem solving
- Information management
- Logistics management
- Team leadership
- Multitasking and organization
- Call monitoring
- QuickBooks
- Meticulous attention to detail
- Proficient in software
- Analytical skills
- Team building and leadership
- Project management
- Data entry
Certification
- CPR Certification, 02/01/24, 02/01/26
- AED Certification, 02/01/24, 02/01/26
Timeline
Customer Service Coordinator/Project Administrator
AMETEK CTS
11.2021 - 03.2025
Dispatcher
US Pack
07.2021 - 11.2021
On-Site Representative/ Chemical Management
Incora
01.2021 - 07.2021
Dispatch Supervisor Network Control Specialist
Flash Globes Logistics
03.2015 - 12.2020
Dispatcher/Customer Service Representative
Gateway Frontline Services
10.2011 - 03.2014
Some college - Computer Programming
Johnson & wales University
High school or equivalent -
C.R.E.A.T.E Charter High School
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