Micah Llarena
Olivehurst,CA
Summary
- Administrative and Program Series, GS-0301-05/06/07
- Medical Support Assistant, GS-0679-05/06/07
Accomplished Regional Vice President with demonstrated track record of success in managing the Western United States covering 28,000 hours, Bringing exceptional history of achievement and drive to continuously improve procedures and processes across the board.
Overview
13
13
years of professional experience
Work History
Regional Vice President
Brosnan Risk
04.2023 - Current
- Responsible for 28,000 HPW and Security operations throughout the Western United States
- Implement and develop post orders, policies and procedures
- Coordinate economic development and workforce improvement in order to achieve overall regional goals
- Research and analyze data to improve performance metrics, KPI's and operations.
- Leading a team of district managers, operation managers, recruiters and human resources ensuring consistent communication and collaboration for overall business success.
- Develop innovative solutions for complex client needs, securing long-term contracts and driving revenue growth.
- Expanded the company''s presence in new territories, establishing valuable partnerships and increasing market penetration.
- Deliver regular progress reports to senior leadership, providing clear metrics on regional performance against company goals.
- Ensure regulatory compliance across all aspects of business operations within the region.
- . Built high-performing teams through effective recruitment processes, ongoing training programs, coaching sessions.
- Lead recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Directed hiring and development of 24 management staff to drive improvements throughout the Western United Sates.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Led a team of District Managers, Operation Managers and Recruiters ensuring consistent communication and collaboration for overall business success.
- Managed financial performance by setting budgets, monitoring expenses, and identifying areas for improvement.
- Increased regional sales by developing and implementing strategic sales plans.
District Manager
Brosnan Risk
12.2020 - 01.2023
- Answer to panic alarms and investigate disturbances
- Assist in operating a district of over 150 officers, Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Family Advocacy Administrative Assistant
Ben French Consulting ( US ARMY )
08.2017 - 01.2019
- Provide administrative support that requires the application of extensive guidelines and specialized knowledge for the Family Advocacy Program
- Provide assistance in the management, evaluation, and reporting of child and intimate partner abuse cases
- Answer questions regarding substantive matters that may require in-depth familiarity with policies and relay messages, considering the nature of information and the need for prompt attention
- Receive alleged incidents of abuse
- Schedule meetings, unit briefings and commander briefings ensuring all receive mandatory briefings and desk sides in a timely manner
- Prepare meeting agenda and ensuring members are notified and present
- Manage active and inactive files and records
- Maintain statistical data and prepares monthly reports
- Assume responsibility for adherence to privacy and security requirements with ensuring correspondence is correct, properly placed and tabbed as appropriate
- Ensure incidents, questions and follow-ups are presented to the supervisor within regulatory timeframes
- Schedule appointments using an automated system
- Use technologies such as teleconferencing, videoconferencing and web conferencing systems to support communication efforts.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported Military Command through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Manager - Relocated Due to Military Obligations
Progressive Retail Management
01.2016 - 06.2017
- Responsible for store operations, payroll, project intake, monetary exchange with delivery from Brinks
- Maintained daily financial reports
- Conducted interviews to hire and terminate store employees
- Assisted in contributing toward store profitability seeking opportunities to enhance sales
- Managed inventory, cost of goods control
- Ensured supplies, materials and merchandise were ordered and stocked
- Conveyed new product information and details to partners (employees).
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Implemented innovative marketing campaigns with clients that boosted brand awareness and generated significant sales leads.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Store Manager
Elite Sports
08.2011 - 06.2013
- Greeted customers and discussed goods and services information with customers or patrons
- Prepared merchandise for purchase by attaching identification information to products, items or containers
- Stamped, attached, and changed price tags on merchandise, referring to price lists
- Compared merchandise invoices to items received to ensure that shipments were correct
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise
- Inspected shipments to ensure correct order fulfillment
- Compute sales prices, total purchases, and receive and process cash or credit payment.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Bachelors Of Science (B.S.W.) - Medical Education
Arizona State University
01.2019
Masters of Science (M.S.) - Bachelor Of Social Work
Arizona State University
01.2016
Skills
- Proficient in most Microsoft programs (ie Word, PowerPoint & Excel)
- Type between 50-60 WPM
- Strong time management, operations, communication, and organizational skills
- Detail-oriented and plans strategically
- Management skills, customer service, and personal service
- Meeting quality standards for services and evaluation of customer satisfaction
- Proven high attention to detail
- Staff Leadership
- Process Updates
- Expense Control
- Implementation Management
- Operational Planning
- Strategic Decision-Making
- Problem Solving
- Sales Management
- Multitasking
- Product Knowledge
- Cross-functional Collaboration
- Customer Relationship Management
- Contract Negotiations
- Interpersonal Skills
- Business Development
- Conflict Resolution
- Performance Metrics
- Staff Management
- Portfolio Management
- New Business Development
- Economic Analysis
- Human Resources
- Revenue Growth
- Talent Recruitment
- Contract Negotiation
- Profit and Loss Management
- Organizational Development
- Consulting
- Client Relationship Building
- Policy Development
- Policies and Procedures
Timeline
Regional Vice President
Brosnan Risk
04.2023 - Current
District Manager
Brosnan Risk
12.2020 - 01.2023
Family Advocacy Administrative Assistant
Ben French Consulting ( US ARMY )
08.2017 - 01.2019
Manager - Relocated Due to Military Obligations
Progressive Retail Management
01.2016 - 06.2017
Store Manager
Elite Sports
08.2011 - 06.2013
Bachelors Of Science (B.S.W.) - Medical Education
Arizona State University
Masters of Science (M.S.) - Bachelor Of Social Work
Arizona State University
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