I have been trying to wrap and do extreme detailing on cars for about 5 years
Hi, I’m
Micah Main
Creston ,CA
Summary
Dynamic Delivery Manager with a proven track record at Central Coast Graduation Achievement Services, excelling in operational efficiency and customer satisfaction. Leveraged strong problem-solving skills to enhance service delivery and implemented strategic growth plans, resulting in increased sales. Experienced in training teams and managing resources effectively to drive success.
Overview
5
years of professional experience
Work History
Central Coast Graduation Achievement Services
Delivery Manager
03.2020 - Current
Job overview
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Coordinated efficient routes and schedules for sales team.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Developed strategic growth plans to increase sales and deliveries across our territory.
- Contacted suppliers and vendors about issues with deliveries or products.
- Fielded customer questions and complaints and rectified issues.
- Managed resources effectively to avoid unnecessary delivery delays.
- Conducted research to address shipping errors and packaging mistakes.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
UPS
Driver, Warehouse Orders
12.2024 - 01.2025
Job overview
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Auto Zone
Delivery Driver Seasonal
06.2023 - 09.2023
Job overview
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Education
Cuesta CollegeSan Luis Obispo, CA
Skills
- Commercial driving
- Exceptional written and verbal communication skills
- Client relationship management
- Safe driving record
- Local delivery
- Vehicle maintenance
- Verbal and written communication
- Courteous and polite demeanor
- Customer interaction
- Punctual and reliable
- Clean MVR
- Stocking and inventory
- Defensive driver training
- Payment collection
- Auto delivery
- Attention to detail
- Teamwork and collaboration
Interests
Timeline
Driver, Warehouse Orders
UPS
12.2024 - 01.2025
Delivery Driver Seasonal
Auto Zone
06.2023 - 09.2023
Delivery Manager
Central Coast Graduation Achievement Services
03.2020 - Current
Cuesta College
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