Summary
Overview
Work History
Education
Skills
Timeline
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Micah Marquez

St. Helena,CA

Summary

Adept Guest Service Coordinator with a proven track record at Health Spa, excelling in conflict resolution and customer satisfaction enhancement. Demonstrated adaptability and exceptional communication skills led to a significant improvement in guest experience. Expert in cash handling and local area knowledge, fostering team collaboration and ensuring guest loyalty through personalized service. Efficient Guest Services Coordinator with half a year of experience and outstanding attention to detail. Balancing big-picture values with day-to-day minutiae and providing distinguished customer service in high-stress situations.

Overview

1
1
year of professional experience

Work History

Guest Service Coordinator

Health Spa
08.2023 - 06.2024
  • Maintained strict adherence to safety protocols in emergency situations, prioritizing the wellbeing of both guests and staff members alike.
  • Greeted guests upon arrival by providing warm welcome.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Booked appointments, accepted payments and answered guest questions.
  • Maintained detailed records of guest preferences, enabling tailored services during return visits.
  • Gave information about area attractions and provided directions.
  • Provided prompt responses to guest inquiries, demonstrating excellent communication skills and professionalism.
  • Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
  • Managed check-in and check-out procedures for guests.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Handled customer complaints to satisfy and retain guests.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Maintained accurate and up-to-date records of guest information.
  • Organized and detail-oriented with a strong work ethic.

Education

No Degree - Kinesiology - Exercise Science

William Jessup University
Rocklin, CA
06-2028

High School Diploma -

St. Helena High School
Saint Helena, CA
06-2024

Skills

  • Strong multitasking
  • Customer service standards
  • Team player attitude
  • Team motivation
  • Exceptional communication
  • Adaptability and Flexibility
  • Excellent Communication
  • Multitasking

Timeline

Guest Service Coordinator

Health Spa
08.2023 - 06.2024

No Degree - Kinesiology - Exercise Science

William Jessup University

High School Diploma -

St. Helena High School

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Micah Marquez