Micah McStay
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Assistant Team Lead
Wal-Mart
04.2023 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with mentoring Team Lead.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
OPD
Wal-Mart
01.2022 - 04.2023
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Staging orders for dispensing, and dispensing orders to customers vehicles in a timely manner
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Over the Road Company Driver
Xtreme Trucking
02.2019 - 12.2022
- Member of Elite driver training program to become a safer driver through continued training
- Member of the Driver Advisory Board being an ear for driver issues, finding ways to resolve the issues, and making Xtreme Trucking a better place to drive
- Conformed to all DOT rules and regulations.
- Operated with safety and skill to avoid accidents and delays.
- Performed daily vehicle inspections before and after trips.
- Maintained impeccable driving record and history of zero incidents.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Transported items to and from company site with focus on safety and efficiency.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Researched and adhered to planned highly efficient routes to optimize schedules.
- Conducted efficient cargo transfers to maintain route schedules.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- 53' dry vans and 53' refer
- Logged over 2,500 miles per week
- No accidents or DOT violations.
Shift Leader
Pate Rehabilitation
07.2017 - 06.2019
- Assigning support techs to patients to care for, and any other task that needed to be completed
- Checked in patients, and inventoried personal belongings
- Logged in medications for new patients, refill of prescriptions, administered medications, daily counts of medications
- Reported discrepancies of medications or miss doses
- Researching and finding outings and inhouse activities for the patients and their families
- Coordinating activities with House Manager and scheduling the activities
- Shopping for supplies needed for activities
- Scheduling support techs to assist with outings and in house activities
- Meal planning and ordering groceries for the meals
- Scheduling and carryout fire drills
- Assisting with deescalating patient outburst and wondering away from the property in a safe manner
- Training of new support techs.
- Trained new employees and delegated daily tasks and responsibilities.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Took and recorded patients' vital signs, documenting in medical charts.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Monitored patient progress and reported changes to healthcare professionals.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Maintained clean, safe, and well-organized patient environment.
- Supervised daily activities and provided assistance to staff.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Led patient or group recreational activities for enhanced patient outcomes.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Administered medication as directed by physician.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
Over the Road Company Driver
Accurate Trucking
06.2018 - 02.2019
- Operated with safety and skill to avoid accidents and delays.
- Conformed to all DOT rules and regulations.
- Performed daily vehicle inspections before and after trips.
- Maintained impeccable driving record and history of zero incidents.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- 53' dry vans and 53' refer
- Logged over 2,500 miles per week
- No accidents or DOT violations.
Lead Support Tech
Texoma Community Center
06.2015 - 07.2017
- Training of New Support Techs
- Assist with scheduling when needed
- Provide support and training to individuals who are developmentally and mentally disabled
- Assist with social outing in the community
- Assist with Doctor Appointments
- Assist with shopping and other training that the individuals need so they can stay living on their own or help them get to where they can live on their own
- Assisted with administrations of medication for those who required it
- Assisted with setting up weekly medications for those who could administer their own, and educated on the need to take prescribed medication when they should
- Dietary training
- Cooking training
- Socialization training
- Assist in the group homes when needed
- Assist at the Day Hab when needed.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supervised daily activities and provided assistance to staff.
- Transported clients to medical and dental appointments to provide support.
- Administered medication as directed by physician.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
Driver
Tapps Denison and Sherman Tx
03.2015 - 05.2015
- Provided safe reliable public transportation to individuals in Denison and Sherman
- Keep on time with route even when there were equipment issues causing delays.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
Over the Road Company Driver
Nick's Xsprss
08.2011 - 09.2013
- Conformed to all DOT rules and regulations.
- Operated with safety and skill to avoid accidents and delays.
- Performed daily vehicle inspections before and after trips.
- Maintained impeccable driving record and history of zero incidents.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- 48' and 53' Flatbed
- Oversized and standard loads
- Logged over 2,500 miles per week
- No accidents or DOT violations.
Over the Road Company Driver
Krajicek Trucking
05.2009 - 08.2011
- Conformed to all DOT rules and regulations.
- Operated with safety and skill to avoid accidents and delays.
- Performed daily vehicle inspections before and after trips.
- Maintained impeccable driving record and history of zero incidents.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Transported items to and from company site with focus on safety and efficiency.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- 53' dry vans and 53' refer
- Logged over 2,500 miles per week
- No accidents or DOT violations.
Over the Road Company Driver
Stevens Transport
03.2008 - 03.2009
- 53' refer
- Logged over 2,500 miles per week
- No accidents or DOT violations
- Lower 48 states and Canada.
- Conformed to all DOT rules and regulations.
- Operated with safety and skill to avoid accidents and delays.
- Performed daily vehicle inspections before and after trips.
- Maintained impeccable driving record and history of zero incidents.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Transported items to and from company site with focus on safety and efficiency.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Collections Specialist
Barclays Bank
02.2007 - 11.2007
- Responsible for soliciting, negotiating, and coordinating payments on past due accounts in compliance with company collection policies and Banking Commission's regulations
- Promoted future business by maintaining good customer relations.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Lead Care Manager
Brighton Gardens Assisted Living Center
01.2006 - 02.2007
- Interacted giving moral support to the residents and their family members
- Assisted residents with daily needs such and bathing and dressing for the day
- Assisted residents with getting to the dining room at mealtimes.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Kept team in compliance with government care management standards.
- Set department schedules and specific work assignments.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Maintained detailed records in compliance with agency standards and regulations.
Priority Customer Service Specialists
Bank of America
12.2005 - 01.2006
- Evaluated problems on the accounts, adjusted accounts
- Researched problems and found the best solution
- Assisted Priority customers with their accounts.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Head Phlebotomist
Killeen Cancer Clinic
03.2003 - 11.2004
- Evaluated and developed processes, which resulted in improved office efficiency and cost savings
- Worked as a liaison between the Doctor and drug representatives, to ensure the product recommendations were providing the results desired by the physician.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Organized paperwork such as charts and reports for office and patient needs.
- Reviewed and sent medical records to other physicians upon request.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Maintained records by recording, obtaining and updating personal and financial information.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
Assistant Manager
Knights of Columbus
08.2003 - 03.2004
- Increased sales by 23% over a 6-month period
- Responsible for ordering inventory, payroll, and reporting monthly to the Board of Directors.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Supervised staff during events and maintained efficient performance.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
Education
Associate of Science - Medical Laboratory Technology
Temple College
Temple, TXBachelor of Science - Health Administration
College America - Cheyenne
Colorado SpringsHigh School Diploma -
Waynesville Sr. High School
Waynesville, MOSkills
- Safety Policies and Procedures
- Staff Training
- Overseeing Daily Activities
- Inventory Accuracy
- Giving Constructive Feedback
Qualification Highlights
- Ability to work independently, or as team member.
- Adaptable to variety of situations, reliable worker, enthusiastic, dedicated, self-starter, highly motivated, ambitious, and goal oriented.
- Accuracy in all facets of my work, good time management skills, sharp eye for details
- Able to learn new skills quickly/retain information and follow tasks through to completion effectively and efficiently.
- Able to solve potential problems in a diplomatic and courteous manner- assisting in a kind, caring, and professional manner while keeping the best interest of the company in mind.
Timeline
Assistant Team Lead
Wal-Mart
04.2023 - Current
OPD
Wal-Mart
01.2022 - 04.2023
Over the Road Company Driver
Xtreme Trucking
02.2019 - 12.2022
Over the Road Company Driver
Accurate Trucking
06.2018 - 02.2019
Shift Leader
Pate Rehabilitation
07.2017 - 06.2019
Lead Support Tech
Texoma Community Center
06.2015 - 07.2017
Driver
Tapps Denison and Sherman Tx
03.2015 - 05.2015
Over the Road Company Driver
Nick's Xsprss
08.2011 - 09.2013
Over the Road Company Driver
Krajicek Trucking
05.2009 - 08.2011
Over the Road Company Driver
Stevens Transport
03.2008 - 03.2009
Collections Specialist
Barclays Bank
02.2007 - 11.2007
Lead Care Manager
Brighton Gardens Assisted Living Center
01.2006 - 02.2007
Priority Customer Service Specialists
Bank of America
12.2005 - 01.2006
Assistant Manager
Knights of Columbus
08.2003 - 03.2004
Head Phlebotomist
Killeen Cancer Clinic
03.2003 - 11.2004
Associate of Science - Medical Laboratory Technology
Temple College
Bachelor of Science - Health Administration
College America - Cheyenne
High School Diploma -
Waynesville Sr. High School