Micah Moore
Dayton
Summary
Experienced professional with a proven track record of efficiently managing office operations, supporting leadership, and ensuring seamless workflow in fast-paced environments. Skilled in office management, scheduling, data entry, and customer service, with a strong focus on organization, communication, and problem-solving. Proficient in various office software and technology, with a keen ability to multitask, prioritize, and maintain confidentiality. Adept at fostering positive relationships with both internal and external stakeholders to contribute to the overall success of the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Nail Technician
Too Polished
09.2020 - Current
- Handle scheduling, customer questions, customer accounts, and payments
- Also, providing natural and artificial nail services for clients
Assistant Manager
Speedway/7-ELEVEN
07.2023 - 10.2024
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
Customer Service
Victoria's Secret Direct
08.2017 - 11.2019
- Answer phone calls, data entry, process orders, claims, returns, exchanges, and changes, while providing the best customer service possible
Education
Bachelor's degree - Graphic Design
Full Sail University
Winter Park, FL10.2024
College Degree - Visual Design
Full Sail University
Winter Park, FL07.2022
Skills
- Customer Service
- Salesforce
- Call Center
- Microsoft office (6 years)
- Sales (3 years)
- Customer Service Skills (3 years)
- Communications (2 years)
- Sales Management
- Adobe Creative Suite
- Layout design
- Mac OS
- Graphic design
- Logo design
- Branding
- Typography
- Color management
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Organizational skills
- Time management
- Analysis skills
- Writing skills
- Social media management
- Dispatching
Certification
- Certified Nursing Assistant (CNA) October2017 to October2019
- Nail Technician January2021 to January2023
- Driver's License June2023 to February2027
- Career Opportunities in Real Estate May2023 to Present
Assessments
- Graphic design — Proficient September2023 Using graphic design techniques and producing visual media to communicate concepts Full results: Proficient
- Attention to detail — Proficient January2024 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
- Sales skills — Proficient December2022 Influencing and negotiating with customers Full results: Proficient
- Administrative assistant/receptionist — Proficient January2024 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Work style: Reliability — Proficient July2023 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Assistant Manager
Speedway/7-ELEVEN
07.2023 - 10.2024
Licensed Nail Technician
Too Polished
09.2020 - Current
Customer Service
Victoria's Secret Direct
08.2017 - 11.2019
College Degree - Visual Design
Full Sail University
Bachelor's degree - Graphic Design
Full Sail University
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