Elisha Lee
Houston,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Deputy Sheriff
Harris County Sheriff’s Office
Houston, TX
04.2023 - Current
- Arrested and transported suspects or prisoners to jail or court to maintain custody.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Served warrants, subpoenas and summonses, encouraging adherence to legal proceedings.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Patrolled designated area to assist persons in trouble and render other public safety services.
- Responded to radio messages or telephone instructions to appear at scenes of disorder or crime.
- Maintained safe and secure environments for court proceedings.
Detention Officer
Harris County Sheriff’s Office
Houston, TX
02.2014 - 04.2023
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Performed searches of people, vehicles, mail items and dormitories.
- Exercised surveillance and control over inmates.
- Transported and escorted inmates to hospitals, court and other institutions.
- Supervised inmates during day-to-day activities.
- Performed head counts, checking cells for missing inmates.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Inspected locks, window bars, doors and security systems to support escape prevention.
- Counseled inmates and responded to legitimate questions, concerns and requests.
Customer Service Representative
Kelley Services
Houston, TX
06.2012 - 12.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Mail Clerk
Houston Housing Authority
Houston, TX
10.2010 - 06.2012
- Received, sorted and organized incoming letters and packages.
- Packaged items in boxes or envelopes and sealed.
- Identified undeliverable mail and applied markups to return to sender.
- Loaded mail into cart to prepare for interdepartmental delivery route.
- Operated mail processing equipment and manually sorted mail.
- Placed letters in individual mail slots for internal staff pickup.
- Answered telephones, directed calls and took messages.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Assisted customers with completing change of address and mail hold forms.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Education
High School Diploma -
Somerville High School
Somerville, TX06.2003
Some College (No Degree) - Criminal Justice
Grand Canyon University
Phoenix, AZSkills
- Supervision & Leadership
- Good Work Ethic
- Customer Service
- Friendly, Positive Attitude
- First Aid/CPR
- Active Listening
- Organizational Skills
- Basic Math
- Critical Thinking
- Conflict Resolution
- Reliable & Trustworthy
- People Skills
- Problem Resolution
Accomplishments
- Entrusted to enhance the safety of the public, and to provide protection for the public by enforcing the law with integrity and professionalism.
Timeline
Deputy Sheriff
Harris County Sheriff’s Office
04.2023 - Current
Detention Officer
Harris County Sheriff’s Office
02.2014 - 04.2023
Customer Service Representative
Kelley Services
06.2012 - 12.2013
Mail Clerk
Houston Housing Authority
10.2010 - 06.2012
High School Diploma -
Somerville High School
Some College (No Degree) - Criminal Justice
Grand Canyon University