Micah payan
layton
Summary
Adept at transforming visions into reality, I excelled at Oak Hills Reception and Event Center by exceeding client expectations with my theme development expertise and exceptional customer service skills. My background spans from quality control to design planning, showcasing a proven track record in project coordination and relationship building. Dynamic individual with hands-on experience in retail, personal styling, visual arts, and creating a physical manifestations of conceptual ideas. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
7
7
years of professional experience
Work History
Wedding and Event Decorator
Oak Hills Reception and Event Center
03.2023 - Current
- Transformed venues into memorable spaces through expertly crafted decorative arrangements.
- Sourced high-quality materials for cost-effective, visually-appealing decorations.
- Established a strong reputation for exceeding client expectations and ability to follow detailed instructions.
Order Fulfillment Specialist
Live Crude
10.2022 - 03.2023
- Maximized customer satisfaction through timely and accurate fulfillment of orders, ensuring proper packaging and shipping methods.
- Supported cross-functional initiatives, working closely with other departments to address order-related issues and ensure a seamless customer experience.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Real Estate Photographer
360 Tour Designs of Salt Lake City
03.2022 - 07.2022
- Consistently met project deadlines by proactively addressing potential issues and employing strong time-management skills.
- Enhanced property marketability by capturing high-quality images for real estate listings.
- Collaborated with realtors to understand their vision and deliver impactful visual content. Always providing exceptional customer service.
Quality Control and Customer Service Manager
Wasatch Mountain Getaway
01.2019 - 03.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
Victoria's Secret & PINK
11.2017 - 12.2018
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Education
Bachelor of Arts - Photography
Weber State University
Ogden, UT04-2020
Skills
- Customer Service-oriented
- Continuous learning attitude
- Networking and relationship building
- Problem-solving capacity
- Theme development expertise
- Project coordination
- Attention to detail
- Design planning
- Verbal and written communication
Timeline
Wedding and Event Decorator
Oak Hills Reception and Event Center
03.2023 - Current
Order Fulfillment Specialist
Live Crude
10.2022 - 03.2023
Real Estate Photographer
360 Tour Designs of Salt Lake City
03.2022 - 07.2022
Quality Control and Customer Service Manager
Wasatch Mountain Getaway
01.2019 - 03.2020
Sales Associate
Victoria's Secret & PINK
11.2017 - 12.2018
Bachelor of Arts - Photography
Weber State University
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