Micah Pridemore
Trenton,MI
Summary
Quality-minded manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Neighborhood Manager
Redwood Living LLC.
08.2022 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Collections Specialist
Edward Rose & Sons
08.2021 - 08.2022
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Researched accounts and completed due diligence to resolve collection problems.
Diversity and Inclusion Curriculum Team Leader
Dart Properties
09.2020 - 08.2021
- Lead the D&I task force by collaborating, researching and proposing company wide virtual sessions and employee trainings.
- Continuous enhancement of new and improved curricula choices.
- Work effectively with a diverse team to accomplish daily objectives and meet long-term company goals.
- Prioritize tasks and organize data to lead the team to address daily challenges.
Assistant Site Manager
Dart Properties
01.2020 - 08.2021
- Verify compliance with applicable regulations and requirements and facilitate solutions to any identified issues.
- Accurately maintain all record keeping for a 418-unit property, keeping files updated with payment, maintenance, and personal details.
- Define and implement effective techniques to drive leasing and retention, keeping income and occupancy high.
- Preserve tenant satisfaction by providing a fast response to inquiries and concerns, promoting a strong sense of community, maintaining amenities and hosting regular events.
- Support leasing efforts by clarifying community policies, leasing terms, and pricing structures for prospective rentals.
- Arrange weekly staff meetings to liaise with leasing associates and maintenance crew.
Leasing Consultant
Dart Properties
11.2018 - 01.2020
- Promoted available vacancies and coordinated showings for prospective lease applicants.
- Greeted visitors, discussed leasing needs, and completed proactive follow-up calls to community offerings.
- Processed all administrative paperwork to complete leasing transaction and submitted to appropriate portals.
- Created clean, organized, and welcoming leasing office space, including implementation of increased sanitization protocols to reduce germ spread.
- Addressed resident requests and complaints by providing quality customer service and timely responses.
- Met occupancy goals with strategic marketing plans.
- Assisted with tasks and work duties during slow periods to maintain team productivity.
Education
High School Diploma -
Waterford Mott High School
Waterford, MI01.2011
Skills
- Leadership/Supervision
- Team management/Training
- Yardi software and Rent Cafe proficiency
- Multi-family property management including Daily Operations
- Sales and Community Marketing
- Fair housing mandates
- Computer skills with Strong MS Office practices
- Collaboration and Critical Thinking
- Event planning and Social Media Engagement
- Meticulous and detail-oriented
Timeline
Neighborhood Manager
Redwood Living LLC.
08.2022 - Current
Collections Specialist
Edward Rose & Sons
08.2021 - 08.2022
Diversity and Inclusion Curriculum Team Leader
Dart Properties
09.2020 - 08.2021
Assistant Site Manager
Dart Properties
01.2020 - 08.2021
Leasing Consultant
Dart Properties
11.2018 - 01.2020
High School Diploma -
Waterford Mott High School
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